Budget Car Rental
Car Rental
Hours:
4330 Crittenden Drive, Louisville KY 40209
Hours
About Budget Car Rental
Budget Car Rental offers a generally positive experience for customers, highlighted by excellent customer service, particularly from an employee known for going above and beyond. The rental process is described as easy and affordable, making it a convenient choice for travelers. However, some customers noted issues such as a $200 deposit hold on credit cards and a lack of thorough vehicle inspection upon pickup, which led to concerns about existing damage. Additionally, there were complaints about vehicles not being clean at pickup, with specific examples like chocolate found in the console.
Despite these issues, many customers appreciated the smooth operation of the cars and the helpfulness of the staff. The company is recommended for its professionalism and the overall pleasant experience it provides. Customers are advised to check vehicle details carefully at pickup to avoid misunderstandings about mileage and condition. Budget Car Rental is recognized for its commitment to customer satisfaction, making it a reliable option for rental needs.
Most Recent Reviews
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October 2026
An amazing customer experience with Kenneth. Great communication skills, explained everything, friendly and very welcoming. Definitely coming back to Budget in the future.
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October 2026
He was great and found me a car even when they were out
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September 2026
They had us in a car and out the door in 10 minutes when every other car rental place in the city was booked out into the next week. Thank you so much!
More Comments(167)
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Louisville, Kentucky
