Metro by T-Mobile at 10613 Dixie Hwy offers great prepaid plans and 5G phones from brands like Apple, Samsung, and OnePlus. The staff is friendly and attentive, often going out of their way to help customers. One reviewer shared a heartfelt story about a staff member who showed compassion and patience during a difficult situation caused by another store, emphasizing the helpful and caring attitude of the team. Another customer appreciated how a staff member answered questions clearly and expressed hope for a future with T-Mobile. However, there was also a negative experience where a customer felt misled about their phone upgrade and was upset by a supervisor’s behavior. Despite this, many reviewers highlight excellent customer service, with one praising a staff member for providing the best help they’ve ever received after nearly ten years with Metro. Overall, customers value the good service, reasonable prices, and the store’s ability to assist with their mobile needs, making it a reliable choice for prepaid wireless plans.
My experience with metro PC s has been great.I always come and see Bobby and he takes care of me and he's always smiling and very cordial.This is where I will stay with metro.P c s because of the customer service
March 2026
Great service work with me to get another phone I won't go no where's else
