Metro by T-Mobile is a place where customers can get a new phone or an upgrade, with service that is often fast and easy. Staff are frequently described as friendly, helpful, professional, and thorough, knowing what they are doing. They provide helpful tips and setup, making the process simple for customers. However, a recent experience noted that new workers rushed a customer, provided the wrong phone and case, and charged about $100 more, leading to ongoing trouble. While many recommend the store for its great service, this incident shows that mistakes can occur.
If you go to this store, ask for Sheyla! She is amazing and very knowledgeable. I had such an easy, comfortable experience. She treated me very kindly and was able to answer all of my questions. Ella habla espanol tambien! 5 STARS!!!
September 2025
Got my new phone and everything was transfered made it so simple! The best part is that they know what they are doing
