Metro by T-Mobile, located at 5771 Preston Hwy, is known for its great customer service and competitive prepaid plans. Customers highlight the friendly staff, particularly Luis and Aalyah, for their professionalism and willingness to assist. Many recommend the store for its good deals on phones and personalized attention, with one reviewer praising Aalyah's impressive handling of a difficult customer situation. However, there are some concerns about language barriers, as Spanish is not spoken at this location. Overall, Metro by T-Mobile offers a positive shopping experience with a focus on quality service and support.
Sam was amazing, friendly, professional and very helpful
September 2025
I came into the store today needing a new phone and Luis gave me excellent service and was able to satisfy my needs . I would be 100% coming back to this location
August 2025
Come into the store coz I was frustrated with my previous carrier. As soon as I stepped into the store I was greet with a smile and I was able to walk out the door with and brand new phone and goodies for $120. Come check them out and ask for Luis
