Metro by T-Mobile at 5540 New Cut Rd offers a range of prepaid plans and 5G phones from brands like Apple, Samsung, and OnePlus. The store is known for friendly staff, especially one employee named Jay, who has over 10 years of experience. Jay is praised for fixing complicated issues, such as restoring old phone numbers and correcting mistakes made by other locations. Customers highly appreciate his patience, knowledge, and dedication, often describing him as someone who "saves the day" and goes above and beyond to help. Thanks to his efforts, some customers left with better phones at lower prices, and his expertise with technical issues is well recognized. The store also provides quick and efficient services like transferring data from old phones, even when devices are damaged. Customers mention that staff members are caring, patient, and able to communicate well, even with translation equipment for non-English speakers. Justin, another employee, is highlighted for his kindness and helpful attitude, making a positive impression on customers. However, some customers have faced issues with stock availability, noting that certain devices, cases, and accessories are often out of stock, which can be frustrating. Despite generally good customer service, a few reviews mention deception about plan prices and misleading information, leading to dissatisfaction. Overall, the store is appreciated for its friendly staff, good service, and a staff member like Jay who ensures customer issues are resolved effectively.
Daniel give me a free tablet ,good customer service
September 2025
Great place get cheaper phone deal then any other store
July 2025
My experience was wonderful, Jay solved every problem that came up with efficiency and a smile. I recommend them for all your phone needs. Thanks Jay I appreciate ya
