Metro by T-Mobile on Broadway is praised for its friendly and helpful staff, especially a sales representative named Candace, who is described as patient, dedicated, and very good at handling busy times. Customers appreciate her professionalism and kindness, making her a standout in the store. The store is seen as a reliable option for those seeking affordable mobile services, though it doesn't carry flagship phones like Samsung or Apple. Overall, it is viewed as a good choice among discount providers, with a welcoming environment and attentive staff. The store’s staff, particularly Candace, create a positive experience for customers looking for quality service and assistance.