Metro by T-Mobile offers excellent customer service, with staff members who are friendly and knowledgeable. Customers appreciate the help they receive when buying phones, solving problems, or managing bills. One employee, Giovanni, has been specifically praised for his assistance in various situations, including porting numbers and finding phone cases. The store is highly recommended for anyone looking for a supportive and helpful experience. Overall, customers have had a positive experience and value the service provided at this location on 205 S Preston Street.