Metro by T-Mobile has received positive feedback for its helpful and professional staff. Customers praise employees for their great service, patience, and ability to handle busy lines efficiently. One reviewer specifically highlights a staff member who provided exceptional service and recommends working with her for phone needs. Despite some frustrations with the website and limited online services, customers appreciate the store’s staff for their support, especially when dealing with billing issues or setting up phones. Several reviews mention the importance of in-store assistance, especially for those with insurance or literacy challenges, indicating that more help with setup and understanding services would be beneficial. Customers value the store’s willingness to guide them through problems and appreciate the customer service received over the phone, which helped resolve billing and account issues quickly. Overall, the business is seen as a reliable place for phone services, with loyal customers who trust the staff and are satisfied with the in-store experience, despite some suggestions for improving online payment options and international Wi-Fi services.
Paula was a great worker amazing service I would rate her a 10 if I could… I would recommend to work with her for any phone services
January 2024
The woman working there was great, despite all the people she had in line she handled it very well and was very professional , will continue to go here
March 2023
Same difference a lil bit high 180 4 free phone & service there's definitely better deals out there
