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“We came in yesterday to combine lines and get new phones. We did not realize all the steps involved and were unprepared , but we received excellent customer service from all involved! They were very kind, patient, and helpful and made sure we received all the discounts we qualified for. The service was excellent! Special thank you to Brian K, Chris L, and Bo (spelling?). They made our complicated visit much simpler. Thanks so much!”
“Marvin helped me set up some app on my phone I had and exchange and was having a hard time setting things up but I also wanted help with paying the online lge account lge customer service is not good but Marvin was able to get me set up even tho he is Verizon”
“yes I want to leave a review for this Verizon store. I’m in. I came in with a big problem. It took a few minutes for Jacob to clear the way for me to get into my situation, but he was excellent. He, he spoke to his boss in the process so I feel very reassured. I’m 76 years old and I don’t understand most of this so it’s nice to have somebody take time with me. Thank you.”
“I arrived here at the store today to check on deals on a new phone and I am very happy that I was able to purchase a new Galaxy s24 ultra. I was also extremely happy with the service that I experienced with our customer service representative. I would highly recommend this store and the fellow who took care of us today.”
“Hello how are you doing I had a very wonderful time with Marvin helping me dig it wouldn't be beyond the call of dury and I appreciate it hes a very reliable component of the Verizon family and I appreciate it so you're taking care so you gotta take it”
“Jacob at the Dixie Highway store in Valley Station was very helpful. He had assisted my daughter in upgrading her phone and did everything within his limitations to assist with our needs. If anyone has or needs assistance please ask for Jacob. I Look forward to working with Jacob on future endeavors.”
“I was able to get a billing issue resolved quickly and I was happy with the service. I don't live in town and was in a rush but I appreciate the level of service and professionalism at this location.”
“It seems every time I go into the store there's somebody different this time there's a lady named Stephanie and a lady named faith. They are by far the best and most helpful workers I've ever seen in there and I so appreciate they're patients and teamwork I hope if I should ever have a problem that these two ladies will be the ones to still help me because they went above and beyond more so than I ever have anybody here do. Thank you again ladies the pickle really appreciates it ?”
“The staff here is excellent; particularly Ms. Amy Bentley! Not only is she bilingual, she does a great job creating a personal experience for the customer. "Advocate" is her middle name, and these cell phone plans are not a game...to her ???”
“It was a great experience to have a charm welcome and worth service from them. I didn't have any kind of bad experience during the time till I got my full fresh product after the servicing. Best wishes for their future.”
“I had a wonderful experience very helpful. Did everything in a timely manner. He was able to help other people as well as myself at the same time. Very good. Very clean. Place even helped me lower my bill.”
“Absolutely impressed he had the best price by a large margin and was extremely nice and well spoken and had my phone fixed in less than an hour and even put my screen protector on flawlessly for me . I would 100% return if I needed anything even drive way outta my way for the top quality service I received.”
“They were so helpful don and herb were really helpful and I recommend everyone that’s wanted to get a new phone and service cuz they are easy to work with and they will get u out in and out fast”
“James was very kind and professional. When I told him what I was looking for in a new phone, he wasn’t pushy and trying to upsell anything. He gave me the other options available, but was understanding of what I needed. He also took the time to help me transfer all of my information to my new device. When we talked about changes to my plan, he was able to show me what my best options would be both from a data and feature standpoint and a financial standpoint. I would definitely visit this location again for any of my cellular needs.”
“Mason at ATT was great. He was very honest and helpful. I came in extremely irritated with the insurance program- Asurion- which is apparently not ATT, but he helped make a really bad situation right. I appreciate his patience because I was extremely angry walking into the store. I still hate the insurance- but have a more favorable view of ATT based on my interaction with Mason and did not cancel my services which is what I came into the store to do.”
“Very friendly, knowledgeable, and efficient yet patient staff. Way better than the majority of wireless provider stores I've had experience with in the past. Store is very clean and has many models of phones to choose from. Plan prices are very competitive.”
“Everybody who works there really cares they want to help you and they know a lot about all the different phones. The manager Will is very helpful and has a lot of information to help you with.”
“I am not one to write many reviews but had to compliment Levi after such a great experience yesterday! My husband & I have a business account with AT&T and recently got an upgrade including a new tablet. We received our tablet in the mail and after 24 hours it became defective. My husband called and Levi immediately took care of our issue and overnighted us a new one that we will be receiving today! Fantastic customer service!”
“Aaliyah was helpful, kind and we were in and out in under an hour, she gave us our options and was very through and helpful, best att interaction I've ever had and I have been a customer on and off for over 20 years. The management staff was amazing as well, I live 25 mins away but will drive to this store if I ever need anything again!”
“Jennifer at 1679 old Preston hwy was amazing. she helped me with everything I needed with the ACP benefits. Great personality very sweet!! plus she helped me find a really cute case for my phone, for a great price thanks Cricket!! ?”
“The customer service was amazing and the at&t worker maya p was really nice and helped me out on getting what i needed quick and easy so to not take forever as other places overall it was amazing to me”
“Eugene should be employee of the year! He's always gone above and beyond to help me out with my phone and phone plan. Man at the very least deserves a raise”
“I went to this location and the service was outstanding. Rachel instantly assisted me with the purchase and my options. She helped me with some ways to save on my bill. The other lady (I didn't get her name) but she was also helpful. They definitely deserve 5 stars easily. I will recommend this location to anyone. Please don't replace them”
“Danny @ the New Cut Cricket Store Louisville,Ky was very helpful and treated us with respect after we just had a very bad two days dealing with the Boost Store Louisville,Ky.* * * * *We went into the Cricket Store and he was very inviting and had a very warm spirit with us. He knew what he was doing and he was excellent @ helping us,others inside & helping a person on the phone @ the same time.Danny had leadership quality and would make a very good supervisor or a store trainer.This guy should have top pay,no we do not know this guy but we know he had what it takes to work with people,my fiance will be changing from Boost Mobile to Cricket Mobile Service really soon and he wants Danny to be the one to set up his new phone service.Thanks Danny / Cricket Store after a nightmare for two days dealing with Boost Store & Boost phone service trying to change and get my account number after my phone was broken and a few years dealing with drop internet with Boost Mobile with mine & my fiance service.I've had boost for about 6yrs or longer and years before but their service is bad now.I was going to decide to stay with Boost with bad drop calls phone service but had problems with Boost Store & phone consumer service trying to get my account number & trying to up grade my new phone since I didn't like the cheaper phone I was talked into.Years ago I had Cricket Service & I'm so very happy to be back with Cricket,no more drop internet phone service.Thanks Sincerely,FromDorothyStarted back with Cricket around the end of 9/2022 and today's date 10/2/22 no drop calls or internet so far.?”
“Outstanding! The manager destiny total professional what an experience this was with her pleasant attitude and her sense of humor made my day so much better I guess you could say this great experience with her was truly my destiny will definitely be back and will definitely spread the word destiny is awesome!!”
“The guy here bought my Apple IPhone 12 Pro Max. He gave me a great offer and was very nice. The location parking wise is terrible but it’s worth a trip to this store because they offer a wide variety of things like tobacco, electronics, phone repair, and more.”
“Mandy was an absolute breath of fresh air! Not only was she able to fix my issues with the phone, she actually brightened my whole day! I'm so glad cricket was my first stop today as it was a great way to begin the day. After telling me how young I looked (I'm 40?,) instead of turning me away and having me call 611 she actually got on chat with them herself and resolved the problem for me!? And even when we had a couple bumps in the road she didn't give up, she was persistent, and she resolved the issue. Thanks again Mandy! And great job to Cricket for picking her as part of their team!
#satisfiedcustomer”
“Melinda the Store Mgr was Extremely helpful with my switch over to bring my # from another carrier to cricket wireless As well as very knowledgeable & was able to suggest a phone that had the features that would best suit my needs. Pleased New Customer Thank you”
“Customer service was great! I am a tech dummy, so the fact that my fiancee and I were treated with patience and respect was immensely appreciated. I hope to go back to next time when I switch my phone, too!”
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“Went into the store with a dead phone and they were able to restore everything for me and give a good deal on the latest Samsung.
Would highly recommend this store for the friendliness and professionalism of the staff.
10/10”