PNC Bank is a business that offers a range of financial products, services, and digital solutions to help customers manage their finances with ease. The staff at PNC are consistently praised for their excellent service and helpful attitude, with many reviews highlighting their care and attentiveness. Customers appreciate the employees' effort to assist, even when faced with challenges such as long lines or busy times, and some branches are recognized for their responsiveness and problem-solving skills, notably a branch manager who is described as very responsive and dedicated. However, the bank faces some issues related to staffing levels, which can lead to longer wait times inside the branch, especially during busy periods like the 15th and 30th of the month. Customers note that drive-thru service is quicker, but inside, only a few tellers are often available, causing waiting times of up to an hour. Despite these delays, customers are understanding and appreciate the efforts of the staff to serve everyone as best as possible. Many customers also mention that the branch is busy, partly due to business customers and multiple transactions happening simultaneously, which is not the branch's fault but still affects wait times. The bank's employees are recognized for their patience and willingness to help customers find alternative ways to bank, such as online options. Overall, PNC is seen as a reliable bank with caring staff who strive to provide good service despite some operational challenges.
Outstanding customer service from Rachael Smith. She's helping me try to get my money back from Bob's Discount Furniture on Outer Loop. Avoid Bob's!
September 2026
I went inside the bank to withdraw money from my savings. Two days later I discovered the teller withdrew money from my checking causing me to have a negative balance. This is not the first time this has happened. She did not give me a receipt so I have no proof. This is very frustrating. I will be calling the bank and... read full comment
