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“Excellent. We took a year and went to 7 other financial advisors. After much research we chose J. Hagan. Very knowledgeable and caring staff. Highly recommend these wonderful people. Matt is so nice. We really trust him with our future.”
“Due to some personal reasons I've had to visit this Branch quite frequently in the last year. The bankers of this location are incredibly warm and friendly and go above and beyond to make sure that all of my requests were met and questions answered, not all of which were simple ones. Namely Josh and Adja, though all the staff have been fantastic. If someone doesn't know the answer to a question, they take the time to ask someone who is more knowledgeable in the area, and I appreciate that. I prefer this location over others because of it being less busy on most days.”
“Daniel Hall had the greatest cuatomer service ive ever heard. HE WENT FAR AND BEYOND AND TAUGHT ME AOMW THINGS. HE SHOULD BE PAYED TO TEACH BEGINNERS IM SO THRILLED TO BE A MINORITY INVESTOR IN A MAJOR SPORTS FRANCHISE. IM LIVING A DREAM.”
“Phenomenal service :) They greet you as soon as you walk in and ask how they can help. Bank was clean and everyone seemed friendly. Ms. Terry helped me obtain a document I needed. She was very nice and fast! First time I go to this branch and very happy I did so.”
“Whenever I have a question about my account I always see Andy on Bardstown Rd. He always does his best to get to the root of the problem. I am very satisfied with him.”
“Kalina was absolutely amazing. She was patient, respectful, and very helpful from start to finish. She made sure I understood everything and handled my request quickly and professionally. It’s rare to receive this level of customer service, and I truly appreciate her effort. Because of her, I would definitely recommend this branch to friends and family.”
“There are many negative reviews but I have been banking with PNC for years and have never had any problems. I am always greeted when I enter. If I have any problems they are taken care of efficiently. The employees at this branch treat their customers very well.”
“Jordan has helped me open my business account and was very knowledgeable through the process! Jacob has also helped me with opening accounts that I’ve needed for my personal finances! I can always rely on them and the other amazing employees!”
“I have been very impressed with the service and attention provided by staff. Despite more critical reviews posted, I certainly have found St. Matthews PNC excellent and helpful.”
“Major praise for Kali Marsh, who was a tremendous help in not only getting me a new debit card after mine was flagged for potential fraud, but also taking the time to educate me on the bank’s credit card services and the different benefit packages that I had no idea were available. She was knowledgeable, personable, and genuinely easy to talk to, which made the entire experience feel comfortable and natural.
She never made me feel rushed and took the time to answer my questions in a way that was easy to understand. It’s refreshing to work with someone who truly cares about providing great customer service. I really appreciate all of her help and would highly recommend working with Kali.”
“The manager, Sherri, was super helpful and spent several hours helping me to set up a new account and transfer my money over. Other staff were very cordial. Great experience!”
“Passionate and caring about your banking needs.. Amanda one of the banks managers.. is always welcoming you with a smile on her face.. takes the pressure of being patient and honest and optimistic about your future and very knowledgeable..”
“It's unfortunate to see this forum being used for non business reasons. I have worked with Todd for over twenty years and consider him not only a straight shooter but a real friend. I trust him and his efforts entirely. I feel he always goes the extra mile.I would highly recommend his services.”
“Friendly staff.
Normally not enough Tellers.
Highly recommend calling in advance for appointment, if you need any assistance that a Teller doesn't handle.”
“This was one of the nicest PNC's I've been in, in a while. Been a loyal PNC customer for years and never have been treated badly, and this PNC in particular is why I stay. Great customer service, fixed my issue and got me in and out in a timely manner.”
“I was treated like a Queen as soon as I walked in the door. I was showed how to sign in with my phone. Was seen by Leah Crawford. She is amazing and answered all my questions. I Love the PNC in Pleasure Ridge Park because The staff are always Friendly and helpful.”
“I came in and was immediately greeted and helped. I just needed something simple and the teller was very quick and friendly. She understood my situation and was happy to help. Her name started with a K. Thank you!”
“I love the Fidelity website and all of the people I have worked with have been very respectful, courteous and knowledgeable. I do wish they could actually give me some advice about holdings.”
“I’ve been visiting this branch quite a bit over the last few months and service has been stellar. Friendly interactions every time, even the customers have been a joy to interact with. They’ve definitely got the right people now!”
“This is the best bank I have ever be too. The staff dress very well they r very helpful. The got my transactions done right the first time. Go to this bank you won't regret it.”
“I love this location! Every time I visit this branch my every need is met. The staff is extremely nice and welcoming. Unlike most places they enforcing social distancing. Love the fact that we have to make appointments to come inside the store during this pandemic.”
“I come in multiple times a week for work, and this is also my personal banking location. I absolutely love the staff, they've always been friendly & kind. If there's a wait, it's never very long. If there is a wait, it's because they're short staffed & it's out of their control (patience in a post-covid world goes a long way, remember: we're all just out here doing our best.) Most of the time, I'm in & out. Everyone in the lobby & behind the counter is so nice & I enjoy the interactions I have with the employees. Shawanda always has a smile & laugh for me when I come in for deposits/change for work, & it starts my day off right! I worked with Brennen to get a car loan recently, and he was amazing- so knowledgeable and helpful throughout the whole process. Truly, this location doesn't get enough credit for how hard they work to serve their community. You're very much appreciated guys, thank you for all that you do!”
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“Has been my go to for all my financial planning needs since just before my retirement. Very pleased and never disappointed. The products offered put me in a position where I know I’ll never have to go back to work or worry about not having the income needed to sustain my lifestyle.”