Spectrum Store, located at 4531 Outer Loop in Louisville, KY, offers a range of services, including broadband Internet, mobile, and cable TV. The store allows customers to shop for Internet plans, upgrade services, and manage equipment returns and bill payments. Reviews highlight the quality of service provided by the staff, noting their efficiency and politeness. Customers appreciate the helpfulness of employees, particularly in tense situations, showcasing their commitment to customer care. However, some customers express frustration with the check-in process, suggesting that the automated kiosk system can be confusing and may lead to chaos during busy times. Despite these concerns, many find the service to be quick and effective, often completing their visits in under ten minutes. Overall, while there are mixed feelings about the check-in method, the employees at Spectrum Store are recognized for their professionalism and ability to assist customers, making it a reliable choice for Internet, mobile, and cable services.
I would give this store a 5 stars!!!! Bryan deserves a raise. He helped me in so many ways and gave the best customer service ever. Definitely will be coming back to this location.
August 2025
Clean store courteous staff, could be a little more organized about break 5imes when youre store is in a very busy time
July 2025
Just ran in to pay a bill. No line. Was super fast and the guy that helped me was nice.
