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“We had Discernity in Huber through the townhomes we were living in. Never had any major issues the entire time we had it. Great customer service. Great prices.
- A.M.”
“I've been really happy with my IGLou fiber services the past 6 months since I switched over from Spectrum. For install, they sent out an AT&T technician who was friendly and on time for my scheduled appointment for a quick fiber set-up. When I realized the fiber box placement would limit signal to the opposite end of my home (I had kept my Spectrum router more central), it was easy to request and pick up an Eero extender device at the IgLou office off Gilmore Lane, which added about $10 per month to my service. When I spoke with an associate, he even let me know upgrade and downgrade options in case I find that the Gigabit fiber didn't work for me or was too much. The online portal for payment is easy to navigate. I've recommended them to friends and family, and appreciate the people who shared about the company on Reddit, where I first heard of them.”
“I spoke with John T-Mobile and he obliterated my issues with my prepaid service. I love T-Mobile Internet, AT&T and Verizon's internet is not so reliable. Thank you John T-Mobile ?”
“Mister Wireless is an amazing company with a very talented and friendly staff. As a 5 unit group we have used them the last 4 months and they are a vital part of our team and support us with so much. I am thankful we found them to help us with all of our network and electronically needs.If you deal with Mark and the team you won’t be sorry.”
“I had a great time getting my early Christmas gift with my mom. Brian and Samantha were truly amazing! They not only helped us with our phones but made it a fun and memorable experience. Will %100 be coming back!! ?”
“Couldn’t have been a better experience!!!! I hired smart life to install a security system and it went beautifully! He communicates so well. I would recommend them to anyone. The service has been well worth the money. I appreciate someone who takes their time to get things right the first time.”
“Tyro was extremely courteous, personable, and helpful with our Samsung and iPhone upgrades. We also got great deals on earbuds and an iPad. We were first to arrive on a Sunday morning, but it picked up quickly. They were well-staffed to handle it, getting everyone in and out quickly without feeling rushed. 10/10 would recommend current staff.”
“I had a new roof put on and needed the satellite reinstalled to the roof. I called DirecTV and they said it would be 1 month before they could send somebody out! I called All Pro Satellite and within an hour somebody returned my call. They sent out a technician that very same day and had the satellite reinstalled within 30 minutes. Both the gentlemen I spoke to on the phone and the technician that did the install were professional, courteous, and extremely knowledgeable. I will absolutely be recommending them to all my friends and will not hesitate to use them again in the future.”
“I highly recommend this store for all your iPhone and Apple Watch services. I worked with Trey G. And the level of customer service I received was remarkable. He was knowledgeable, honest and a super nice sales person!!! Go see Trey at this T-Mobile store on Baxter Ave, Louisville, KY!!”
“Ken was super helpful even before I came in the store! I called and he walked me through the transfers process and when I came unit he store he was patient and professional throughout tue whole process.”
“I visited the shop tonight I was received by Jennyfer who treated me well and who took good care of me she is eloquent a remarkable kindness I like her and I give her a 10/10 rating service”
“The young man and young lady that helped me out with my insurance claim were absolutely wonderful. They were very patient dealing with an older man trying to figure things out.”
“I had a terrible experience at the Mount Washington location, but the team at this store completely turned things around. They were incredibly helpful, patient, and professional while fixing the issues caused by the previous store. I highly recommend visiting this location for your next phone purchase!”
“Tyro, Charles, and Leanet took such good care of us on this freezing cold day. They spent an hour listening to our yapping and helped us get service started on a new phone, and we decided to use the buy one get one half off on watches. Very personable and care about the clients. 10/10 service ❤️”
“Thanks you Kentuckiana cable for partnering on the Louisville area job we enjoyed working with your team ! Great staff and management ….We appreciated the help”
“I walked into T-Mobile today to open a phone line and walked out with a new phone and a friend. Carlos-Mobile Expert- is truly fantastic and deserves a raise! Dear corporate T-Mobile, you have a great employee here at the Outer Loop location. 10/10 experience, thanks Carlos”
“Tara Turner saved my situation with tenacity, grace and kindness - she fully took control of the matter, worked with me & customer support for 2 hours to resolve the issue. I cannot speak highly enough of this person. She really has what it takes to provide welcoming & warm customer service. Extremely professional, smart and supportive. I look forward to working with this location specifically for my business accounts moving forward. Trustworthy group.”
“I spent multiple hours on chats and on the phone, trying to resolve a sizable bill discrepancy. I made a reservation for 11am and was sitting with Frankie by 11:02. Frankie listened to my issue and almost instantly knew what was going on. By 11:18, I was walking out of the store with $1,078 credited to my account. Frankie is amazing and I am happy that she was able to help me! Thank you!”
“Outstanding service!
Everyone in the store takes time to help and is invested in making sure everything is in working order. A move from a different carrier with 6 lines went with a few hiccups, but they never stopped helping until all was well. Great customer service and support!”
“On Thursday night I rushed in T-Mobile around 6:30 pm thinking I lost my phone a very nice young man named Kaleb proceeded to help me I told him my story he was very professional,polite,friendly and understanding he helped me get back on line. I left extremely satisfied and happy. Thanks Kaleb for everything.”
“I used their co-location services for three years and had zero issues during that time, zero downtime, and very supportive staff to help with issues or configuration.”
“Employees were kind and I got in and out pretty quickly. I definitely recommend scheduling an appointment in advance on Spectrum’s website, made things much easier.”
“Jalisa got me some awesome promo deals. Got me out the store with a s24 latest smartwatch and galaxy buds for for the same price I usually spend for a low end unlocked phone... What's not to love? Oh an they give free AAA... Yeah AAA?? YES AAA! And Netflix even though it's 20+ a month like if you pay for a lot of these things anyways you might as well capitalize. Ask for Jalisa.”
“Towne Center Spectrum Store customer service rep Jon was absolutely awesome tonight. He was courteous and professional and worked all the angles to try to address our needs. I couldn't imagine anyone doing a better job than he did for us.”
“Jack and Sabrina were wonderful. They explained all of my options clearly. They were friendly and very helpful. They offered fast and great service. Also Jack helped me pair my phone to my car so I can listen to my favorite songs.”
“Employees were kind and I got in and out pretty quickly. I definitely recommend scheduling an appointment in advance on Spectrum’s website, made things much easier.”
“We are a small hvac company that uses spectrum services for our business. The owner needed to update our phones and went into the store and lost 3 hours dealing with a new service tech that refused to call for help after he requested him to several times. Just before walking out and ready to cancel all services he was approached by an young lady name Felicia. She also worked at spectrum and she went above and beyond to help. She stayed over her work time and break to aid in correcting the mistakes. He went back the next day to speak with the manager Jazz and she also was very helpful and great with communication. He decided to purchase another phone on top of the updates. All of the business passwords was unable to transfer and Felicia allowed him time to make all the changes he needed.
We will be forever grateful for the service we received and will continue to be an customer of SPECTRUM. Thank you Felicia for be an model employee ?. Hvac Plus LLC”
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“Nick was extremely helpful in working with me on cost savings options, device updates and stream lining my plan. I’ll definitely be back to upgrade devices and specifically ask for him.”