Spectrum Store offers a range of services, including cable TV, internet, and voice services, with options for small businesses. Customers can enjoy the Spectrum Triple Play, featuring over 125 channels, high-speed internet, and unlimited calling, all without contracts. However, many reviews indicate that the store can get quite busy, with long wait times for assistance. It is recommended to schedule visits online in advance to avoid delays. The staff at Spectrum Store is generally described as helpful and friendly, although experiences can vary. While some customers have praised individuals like Felicia for going above and beyond to provide assistance, others have encountered issues with new employees not fully understanding the processes. Despite these challenges, many customers report that they received the help they needed, often leaving the store satisfied. While the store environment is clean and well-maintained, the high volume of customers can lead to service hiccups. Some customers suggest that a second location may be beneficial for better service in the busy area. Overall, Spectrum Store strives to meet customer needs and maintains a loyal customer base.
I had to go in and return equipment and the people are quite rude. I sat the box of equipment ( their own box ) on the counter and the guy opened it and took out the modem and told me i need to keep the box and the rest of it that they do not need it, Well I dont need it either. Overall experience was bad
January 2025
Came in and ran a holidays was in and out within 10 minutes. Great customer service got my needs met and everything taken care of.
September 2024
I took my mother there to replace her equipment and the store was standing-room only. I least 20 people signed in ahead of us, but surprisingly it didn't take as I thought it would. We were in and out in about 40 minutes.
