Ace Hardware in Middlesboro, known as "The Helpful Place," offers the community a wide selection of quality products and a convenient shopping experience. Customers appreciate the friendly and helpful staff, especially Bo and Kaethe, who are known for their kindness and assistance. The store provides unique finds not available in traditional hardware stores or larger retailers like Walmart and Tractor Supply, including items such as sump pumps, screws, and mc cable connectors. Many customers have switched from bigger stores due to the better product selection, knowledgeable staff, and competitive prices. The store is well-organized, with clear labeling that allows customers to find what they need quickly. Additionally, Ace offers a 10% Veteran's discount, which is appreciated by many. The store’s large size and variety of items make it a favorite place to shop for home and project needs. Overall, Ace Hardware in Middlesboro is highly recommended for its friendly service, good prices, and a wide range of products, making it a helpful and trusted resource for the community.