11AM - 6PM
140 Pavilion Pkwy, Newport“Been coming here for the past 8 or so years, and I just recently purchased my third phone which was an iPhone 11. Omar was the one that sold it to us, and that process was simple though he was very deadpan with his responses but I didn't mind, I didn't come here to make a friend I came to buy a phone. Anyway, he told us to come back before the end of the next month to switch my phone's plan over to my other family member's so we weren't billed twice, sounds easy, right? Well, we came in yesterday and Omar happened to be there... just for him to tell us that we'd have to call customer service to change the plan. See, when we bought the phone he told us we could just come in, but when we did come in and he happened to be there, he said we'd have to call customer service. What sense does that make? Calling customer service for any company is always a pain, so I'm not looking forward to it.”
11AM - 6PM
82b Carothers Rd, Newport“Troy was fabulous!! I came in with a phone that had all my daughter's wedding pictures on it and was not holding a charge. I was in a panic but he was amazing and we have all the pictures.”
“The Location in Newport, Ky was VERY helpful and professional.They were accomodating and very thorough. I'm so glad that I used them to repair my phone. It's great to have the option for anything else that may break!!”
“Jessica was very helpful cleaning up the mess boost store rep L on Fairfield in Bellevue created for me and my dad.Very nice and respectful she deserves a raise!”
“Thank you Chloe B. at the Newport Pavilion store for excellent customer service! She was not only attentive, friendly, and patient, she showed a great willingness to problem solve. ( couple swapping phones 13 Pro/Plus <=> 15 Plus)”