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“We recently purchased new appliances from Pierratt’s (first time buying NEW). Upon deliver the covers of two of the doors were scuffed up and although not bad we asked for them to replace the covers. The serviceman, Billy, came by today and pointed out that the hinge on the fridge door was bent which caused the doors to scrape part of the door o hasn’t noticed as well as making the doors unlevel. (Which I did notice but didn’t realize it could be fixed.) He said he could go ahead and replace the cover and let it be or he could order a new hinge and fix it all properly. I chose the latter.He could’ve slapped the new cover on and went about his day but didn’t. This is rare in today’s world and has renewed my hope in humanity.I wasn’t sure who to use when we bought the appliances but this experience confirmed that we went with the right place and I am so grateful to Billy’s attention to detail and Pierratts for hiring quality service men who still know how to do the right thing. Thank you!”
“When we moved our daughter to the area from out of state, our Rainbow vacuum suddenly stopped working while cleaning her apartment. I found A-1 via an online search. They told me to bring it in and repaired it with 24 hours. Can’t recommend A-1 enough. Very grateful for their service and kindness!”
“I called the Pieratt’s store on East Reynolds Road in Lexington KY yesterday to see if they had the LG washer and dryer in stock that I was interested in as well as the pedestals. Mike Curran, the Sales Manager was extremely helpful and a delight to work with. He had everything I needed on hold and ready to be delivered today! James and Charles, the delivery team made the delivery which was very smooth and professional! We are very thankful that our son recommended Pieratt’s to us!”
“Absolutely great service helping with the bedroom suite from Sherman and I apologize for not getting his name but he was Caucasian with a full beard. He was so kind and professional. Will always do business there.”
“The prices here at Best Buy are always very competitive. One thing that most people don’t know is that they price match if you find something online that is exactly the same product they will match your price. Also, the staff are very friendly and you can always find someone for questions.”
“They are great! After a terrible experience at Lowe’s in Mt Sterling, I ordered my other air conditioner at Home Depot in Lexington. They are great. Order arrived on time and had it waiting on me when I arrived and loaded it in my car. Skip Lowe’s and go to a great store!”
“I came in to the store so lost with questions on how to get started on my next project but Abi in the hardware dept. was sooo patient and helpful. She helped me find all the right tools and gave me advice on how to get started. Ended up getting everything that I needed and will definitely come back to this location thanks to her!”
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“Great customer service and quality products. They are very good at working with you. I like the fact that I can try the product before buying and I have time to buy.”