Kohl's is a retail store that offers a wide range of products, from fashion and footwear to beauty and home decor. The company is committed to providing a great shopping experience, with sales, Kohl's Cash, and hassle-free returns that make it easy for customers to save money and shop conveniently. Kohl's Cares, the company's philanthropic arm, is dedicated to making communities happier, healthier, and greener places to live and work. Customers generally have a positive experience at Kohl's, with friendly and helpful staff who go above and beyond to assist them. The stores are well-organized and maintained, and the selection of merchandise is impressive. Customers appreciate the wide variety of brands and the ability to shop in-store, online, or through the Kohl's App. While the majority of customers are satisfied with their Kohl's experience, some have noted issues with the checkout process, such as surly cashiers and difficulty applying Kohl's Cash. However, these instances seem to be the exception rather than the norm, and overall, Kohl's is a popular destination for shoppers seeking quality products, great deals, and excellent customer service.
The experience was perfect. The associate at the refund counter helped me with setting up the app. He was friendly, helpful, knowledgable and respectful. The thing I was disappointed in was the 30% coupon received by mail, wasn’t honored on the merchandise (womens) blouse I purchased. Other than this, all went well.
June 2024
Everyone from Returns to the Front Cashier was Great! Came to Return My Amazon Package and Ended Up Purchasing Two Summer Jackets Because the Lady in Returns Gave Me a Discount Coupon! Great Marketing! Very Great Customer Service!
April 2024
Reasonable prices and nice associates and clean and easy to find what your looking for
