Knox Ford receives mixed reviews but is praised for its helpful staff and good service. Customers appreciate the efforts of service team members, especially those who go above and beyond to cover repairs under warranty, saving money and ensuring vehicles run smoothly. The quick lane is highly recommended for vehicle maintenance, with some noting that staff, like Dylan Walden, are friendly, professional, and capable of handling various needs, whether Ford or not. Customers also mention positive experiences with the dealership staff, describing them as kind and professional. While there are some delays, such as waiting for service or lunch breaks, overall, many are satisfied with the level of service and their ability to get vehicles repaired or purchased efficiently. One customer successfully purchased a new Bronco within a day, highlighting the dealership’s quick and smooth buying process. Knox Ford is seen as a place where customers can trust the staff to provide helpful and efficient service.
Top notch dealership Nick and Micah work hard to get you what you want. Excellent group to work with!
April 2025
Truck was acting funny to it in they couldn't get to it right away so they gave me a ride home. Couple days later truck was fixed and they came back to get me to go pay for it and pick it up. Lucky for me I had the money to get it fixed.
January 2025
Dylan Walden in the Quick lane at Knox Ford is the go to guy. The whole quick lane is amazing. I'd go here for anything maintenance that's needed on my vehicle. Ford or not.
