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“I was contacted immediately after an online inquiry . Set an appointment, the car was parked out front and under cover as it was raining . I felt no pressure during my test drive . I was allowed to inspect as long as I wanted without anyone hovering”
“HONEST AMAZING SERVICE !!! In KY from out of state for a horse show. Daughter’s titan starts acting up not starting at first try. Called the Lexington Nissan and they couldn’t see us, so we called Gates. They got us in next day, ran diagnostics, couldn’t replicate and made some suggestions to make sure she was good to get home. They didn’t over charge or try to force a repair that they knew she could get done at home when it was more convenient!! Blown away! We were at their mercy and they were so kind! Thank you!”
“Great service! Very knowledgeable about their products. Everyone was very helpful and nice They installed a Roll N Lock Tonneau cover in the time said it would take! I would highly recommend and I’ll be going back”
“Gates Nissan has now provided me with the car of my dreams twice. Sales Associate Micheal Statham us simply the best. A no pressure sales atmosphere , plus his knowledge and honesty has this made my only place to go for a new car.”
7:30AM - 5:30PM
930 Commercial Drive, Richmond
Auto Parts
“Very helpful crew to work with. And Showed the up most appropriation for my buisness, something that you rarely find in any buisness. Will be doing alot of buisness with these guys”
“Kristofer was friendly and knowledgeable. One of the only times I've had to get work done to a car and feel comfortable and confident in the people that are going to work on it. Based on the work done, my confidence was well placed. Flawless job.”
“O'Reilly in Richmond is great. Some of the employees are more knowledgeable than others but all of them are helpful and get the job done. They stock an insane amount of parts. They frequently have parts I don't expect them too.”
“Just had some hail damage repair done on my 2018 Nissan Murano. The staff at Joe Hudson's went above and beyond. Couldn't be more happy with the results. Highly recommend these guys”
“I always get the best service from Toyota South. They make sure my car is road ready and help me to keep the expense down. Ashton is a great associate with Toyota. He kept me informed of the work being done to my vehicle.”
“Just used their pick up and return service to have our Ford Escape get a 100,000 mile servicing. I was very impressed with the service and the amount of real time updates I received.”
“I had a few items to pick up and I was planning on purchasing from a larger retailer that I usually order from. I wasn't overly confident with one of the listings on the other retailers site, so I decided to give Firebird Central a shot. I was thoroughly surprised by both the price of the items as well as shipping. Almost everything I ordered was a few dollars cheaper than the larger retailer and the shipping also beat their price as well.
Another pleasant part of the experience was the website itself. It may not be as flashy as other sites, but for what I needed, the information was more thorough, transparent, and accurate. Everything shipped quickly after the order was placed, arrived on time, and complete. I was also surprised by the extra items in the box. Other retailers might give you a sticker, but Firebird Central topped that as well. Stickers, a business card, a thank you note advertising helpful tutorials, a pen, and a measuring tape! They may be simple gestures, but increasingly uncommon ones when shopping online. Great way to show pride for the brand and appreciation for the customer! Will definitely order from here again for any future projects!”
“The owner is very nice. Took my truck in to have it worked on. He fixed it within a couple of hours. I highly recommend him. I will continue doing business with him.”
“Unexpectedly our EV stopped working on a 11 hour road trip! The service writer was nothing short of amazing and Mike in the parts dept even gave us a ride to pick up our rental car!! Top notch”
“I was doing some at home car audio wiring , and I needed a few things to get my vehicle squared away. I went in to Richmond’s Tint and Audio Center, and Derrick told me that he didn’t have a kit for what I needed. He then said “hold on and let me check something.” He went to the back, and a few minutes later he emerged from the back with everything I needed or equivalent use. He charged me a very reasonable rate for the things I needed from his supply. It was nice to have someone go the extra mile to help save me a trip to the blue super center down the street. I immediately made an appt for some window tinting, because I knew the people doing it care about their work and community.”
“Came back...FINALLY! You have a female employee who knows her stuff. She was helpful and did not talk down to me since I do not know much about cars.
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The females that work here have zero knowledge when it comes to automotive information. Maybe try hiring a female machanic. Talking to a male, they tend to talk down to you (not intentionally but they do), talking to a knowledgeable female machanic is who I prefer. Maybe I will have better luck at another part store.”
“Bought a wheel bearing for my truck a couple months back, unfortunately the new wheel bearing failed.
I had a bit of a panic because I bought it online and had no clue where the receipt was now, I went into the store and explained my situation.
A younger fella helped me, he explained how to find the original receipt using the advance app. The store manager Stephen was such a nice dude, the younger fella had to speak to Stephen about the process of returning the wheel bearing because it was an online purchase.
Both of them keep me informed and was able to credit my card so I could purchase a new wheel bearing.
The younger fella already had the new part on the counter by the time the return process was completed.
Over all I am extremely happy with the customer service I received and how knowledgeable the staff members where.
I think it is important to say that the employees had a smile on their faces, I feel like that is an important detail.”
8AM - 5PM
107 Irvine View Street, Richmond
Auto Parts
“These professionals are top notch! Plus they are all so very pleasant. I like that they are family owned, serve our community, provide the highest quality work & offer the best prices.”
“Matt, in customer service was extremely helpful in straightening out an order that I incorrectly placed. He also helped me find some obscure smaller parts that I was having trouble locating. Excellent customer service and product knowledge. I couldn’t be happier with my experience. I would recommend Camaro Central to anyone restoring a Camaro or Firebird.”
“I can’t rave enough about my experience with this shop! Joe was awesome! He got my bmw wagon in and out over a few days with a last minute repair. Roberto’s swooped in and saved the day! Thank you guys so much”
“United was able to offer us the best deal on our 2026 Can-Am Defender MAX hd11 limited! Weston was great to work with. He was very responsive and informative which made our 4.5hr drive to Richmond Kentucky well worth it!”
“i went to have my battery replaced & not only did they get it done within an hour, their employee zoey working the front desk went above & beyond to help me get everything sorted out! thank you so much zoey, i will be paying your act of kindness forward today!”
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“We 1st went to another Honda dealership in Frankfort and despite my wife having bought a vehicle from them in 2019 and having her CRV serviced there regularly, were disappointed with the approach in trying to buy a new CRV 2026. We were told we wouldn’t get it cheaper and that was their “best” price.
We then went to Gates Honda in Richmond and had a completely different vibe. Kyle, Carl and Richard were superb, friendly and professional. Felt so comfortable that they wanted to sell the car to us and not as we had earlier felt that morning, that we should be grateful that Honda Frankfort should sell the car to us.
My wife and I are grateful for our new Honda and will be getting the servicing done there and would recommend them.
Oh and we did get a better price. And my wife preferred the color ?”