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“Erica Moore at COPFCU was incredibly kind and patient while assisting me with setting up my account after a website issue. She took the time to explain services, guide me to benefit information, and ensure I felt informed every step of the way. I appreciated her attention to detail, especially when she reconfirmed my consent before running my credit. Her knowledge and professionalism made the process smooth and stress free. A pleasure to work with. Thank you Erica!”
“Tom and his team did a great job for our clients and we are grateful for it. Danielle was always available for our calls and got us answers quickly. Together, we got our young couple into their dream home!”
“Great service great communication available to answer any questions at any time very polite friendly made us feel important and successful over all 100% absolutely amazing. Thank you.”
“There are good people there that will help you out and have good friendliness about them. ANNETTE is another person who works there and she is very kind, generous and down to earth person who will try to help you anyway she can, she is great, she also helped me finance my home for me and always tries to help when she can. This place is better than a regular bank.”
“Great banking experience!! I love this credit union so much! Their rates are GREAT on their products. GECU had great customer service when we opened our accounts. They recommended financial products we had never considered before. They were not pushy at all. I've recommended this place to my family and friends.”
“I've been with Stock Yards Bank most of my life. First in Louisville and now in Cincinnati. They combine modern techniques with old fashioned customer service. Their branches are small, and their employees take the time to get to know their customers. I don't go in terribly often but the staff always knows who I am and has a welcoming smile on their face. Even better, they waive ATM fees! Whenever I've dealt with loans or other issues, their management has always been top-notch in making sure that every detail is taken care of. They don't try to upsell me on their other products, either. Very customer focused!”
“I've banked with Central Bank for nearly 30 years. Although there are several banks close to my home, I drive 20 minutes to the Central Bank nearest to me. Their genuine concern for their customers is unparalleled and worth every extra mile. I will never bank with anyone else! Marty Ward”
“Leah, thank for your help at my most recent visit!!
Absolutely the most amazing banking experience!! I can’t praise the staff at this bank enough, they are professional, knowledgeable and above that caring!! My husband and I have an account with them and recently my aunt who is a senior moved into the area and opened an account with them as well. My aunt still likes to be independent which is not always easy for her and the team at this bank has gone above and beyond to help her maintain her independence in banking with them. I’m truly grateful that they take the time to make you feel like a person and not just a customer especially with my aunt!! A huge thank you to all of you for all you do and that little extra you give when you don’t have to, your kindness beyond your professionalism does not go unnoticed and it is truly appreciated!!”
“Extraordinary staff! Friendly, helpful, and knowledgeable. I've been stretching out my last paycheck (which was in 2022 and it's now the last week in January) since I'm currently a substitute teacher and don't get paid for Christmas break. I earned myself a good ole overdraft fee due to my circumstances but they were very professional in helping me out. Thank you guys!!!”
“Great bank and Joe Fitch is so kind and helpful. He explained everything about my accounts and new cards to me so I 100% understood everything. Very nice and personable. Great experience and highly recommend Joe!”
Open 24 hours
105 W 4th St, Cincinnati
Banks
“Susan and Erin are fantastic! This is our third time dealing with them. They are very professional and organized. They walked us through each step of the process and were always available when we had a question. Their knowledge of the industry made me feel that I was in good hands.”
“The best team who are understanding! They were able to help me straight out my account even though I came in just before closing.
Thank you, Chase Bank team, at Buttermilk Pk.”
“Phenomenal team. Extremely knowledgeable and easy to do business with. I have business and personal accounts with this location. They're extremely helpful, kind, & always willing to help. I do business here because the team is exceptional. I highly recommend US Bank Mt. Washington.”
“I have used Heartland bank for 13 years, primarily use the Ft Thomas branch and I can’t say enough how great this location and banking experience has been. Always super helpful, I’ve never had to wait in line and they know me when I walk in door which is something you don’t get with major banks. If you are local you will be hard pressed to find a more personable banking experience.”
“Best bank in the city! Great customer service at the drive up window as well as inside the bank! The Manager Meggan always has a smile on her face and is always ready to resolve any issues! Changed my outlook on KeyBank completely!”
“Chey-Anne has helped our family over and over again, as we cared for my elderly parents. Always patient, prompt in responding, outstanding service to our family.”
“As a former employee and still a current costumer, I can not speak highly enough about this Bank. I was such a healthy environment to work in and they have always taken good care of my family with all our banking needs! Their mobile options are wonderful but I love going into the branch when I can for the wonderful customer service I am always greeted with!”
Open 24 hours
312 Walnut St, Cincinnati
Banks
“Cheryl in the Auto Loan division was extremely helpful and pretty quick to solve my problem! It is also relatively easy to get ahold of a real person when calling for help.”
“I absolutely love Huntington Bank! The staff is always friendly and helpful. I like the 24 hour grace on accidently going into a negative balance, plus they make every effort to let you know so you don't have to pay an overdraft charge. I have been a customer for 6 years and have never had an issue. I can't day the same for US Bank. I had been a customer for over 20 years and had quite a few issues with them.I guess my only problem with them is that since i moved, I no longer have a location nearby. It would be great if they put one in Campbell County.. A great location would be around Newport Pavillion or The Newport Shopping Center, because they have that new Newport Gaming spot. The places I mentioned are very high traffic areas. Huntington, please consider it. ♡”
“Went in to get help with my pin code and both employees were very helpful but Trevor was so prompt in response to me on my lunch break it was the fastest service I have every received and I made it back to work on time. Kudos to Trevor”
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“They very personal and take their time with you.Rob Fields is great. He took time to explain a loan to my husband and me. We feel very comfortable with Superior.”