“My wife needed a new phone. Her phone was very old. The service at the Verizon Alexandria was excellent. They worked with you and there was no pressure. Very knowledgeable about all the products.Great job!”
9AM - 9PM
82b Carothers Rd, Newport“Troy was fabulous!! I came in with a phone that had all my daughter's wedding pictures on it and was not holding a charge. I was in a panic but he was amazing and we have all the pictures.”
“I just came into Verizon to get my phone fixed and Randy was outstanding he was right here waiting for me took my phone with a smile on his face and got me back in business and I am so appreciative and your company is so lucky to have this young man working for you.”
10AM - 7PM
3614 Warsaw Ave Unit A, Cincinnati“My experience at 3614 Warsaw cricket was more than I expected Nickie was the best person I have ever dealt with she treated me with respect and patience and I will always be grateful to her for her service and I always be a cricket customer I would give her A10+++++++”
10AM - 8PM
140 Pavilion Pkwy, Newport“Thank you Chloe B. at the Newport Pavilion store for excellent customer service! She was not only attentive, friendly, and patient, she showed a great willingness to problem solve. ( couple swapping phones 13 Pro/Plus <=> 15 Plus)”
10AM - 7PM
5132 Delhi Rd Ste A, Cincinnati“Best experience I have ever had at a cell phone store! Ever.My son and I went shopping for new phones and to have our old one repaired do to texting issues.The customer service rep help us pick out a new iphone for my son, my spouse, and repaired mine ??”
“The gentleman was courteous kind and helpful. It became very busy all of a sudden and he handled it and everyone professional and efficiently I will highly recommend them to everyone I know”
“Been coming here for the past 8 or so years, and I just recently purchased my third phone which was an iPhone 11. Omar was the one that sold it to us, and that process was simple though he was very deadpan with his responses but I didn't mind, I didn't come here to make a friend I came to buy a phone. Anyway, he told us to come back before the end of the next month to switch my phone's plan over to my other family member's so we weren't billed twice, sounds easy, right? Well, we came in yesterday and Omar happened to be there... just for him to tell us that we'd have to call customer service to change the plan. See, when we bought the phone he told us we could just come in, but when we did come in and he happened to be there, he said we'd have to call customer service. What sense does that make? Calling customer service for any company is always a pain, so I'm not looking forward to it.”
10AM - 7PM
2510 Ohio Ave B, Cincinnati“Blake did an amazing job today! I came in with a broke phone and he went above and Beyond to service me and all others. Great at multi tasking as well! Thx for all of your help. GO BLAKE!!!!!”
10AM - 7PM
2042 Harris Pike, Independence“Excellent and service. The employee who helped me was very patient and helped address all needs, transferred my old phone to my new one. Added all my new aceasories for me. And was very patient with my autistic son who kept wondering off while trying to get his old phone transferred as well.”
10AM - 7PM
52 Carothers Rd, Newport“The Location in Newport, Ky was VERY helpful and professional.They were accomodating and very thorough. I'm so glad that I used them to repair my phone. It's great to have the option for anything else that may break!!”
“The sales representative was amazed and very helpful and solved my problems that could not be solved by calling Cricket Billing department and customer service not sure if customer service was involved because I was being put on hold and I was talking with different people for just asking 1 questions about why my phone was turn off but was paid 2 days earlier with a text message say thank you for your payment and your next payment will be due on 11/30/23 as normally is and I had text after that saying I had a $20.00 credit due to me after I pay a $10.00 1 time charge made no sense what so ever and also the last person I spoke to on the phone trying to figure out way my phone was turn off and the person sent me a app to use to pay the 10$+ to open the app they sent me but I couldn't open the app because my phone was turn off that when I went to the cricket store in store whitch was taken care in less than 5min whitch I spent over 1 hr on phone with cricket billing and that all I have to say about my last experience calling Cricket to ask and to solved a problem or explain something I thought would be easy but I was wrong ?”
10AM - 6PM
2420 Baxter Ave, Crescent Springs“Ben and Steve were a big help in getting my faulty sim card replaced. Despite walking in with a few people in line. Steve took a second to walk over and great me. Him and Ben freed up about the same time and tag teamed getting my intermittent loss of data figured out. They both agreed my sim card was on its way out. They got me swapped to a ESIM and I was back on the road. If it was not for the line of people I would have been out the door in under 10 minutes.”
10AM - 8PM
3417 Warsaw Ave, Cincinnati“Lorena is awesome!! My wife and I came in to get new phone and she made it a great customer service experience her knowledge is exceptional and customer service skills impeccable it was a pleasure doing business there and will be back and tell friends”
10AM - 7PM
39 E Court St, Cincinnati“The Arabic guy really helped out a lot!! Although he was busy with other customers, he was still able to multi task and make sure everyone was taken care of. A very good store to purchase from!”
“Best customer service ever! They were so helpful with switching over phone services and Danielle helped us when we went to get pricing on phones and info on what we needed to switch over!”
10AM - 8PM
2330 Reading Rd, Cincinnati“I bought a phone from the this manager several months ago & again recently, very helpful & friendly. He exemplifies the true meaning of customer service, I highly recommend him to anyone.”
10AM - 6PM
1531 Linn St, Cincinnati“The store clerk was very helpful and very professional. We're going to switch to this location. The one on Winston Ave smells like Weed every time we go there. Hopefully the owner will do something about that.”
“I needed to change my SIM card. I walked in and was greeted by Rickey and Zach with a very pleasant smile on both their faces. I told them that I needed my sim changed. They both nodded and got my sim changed. I then left the store pleased. Thank you for having such great customer service representatives.”
10AM - 8PM
1531 Linn St, Cincinnati10AM - 7PM
17 Carothers Rd, Newport“Jessica was very helpful cleaning up the mess boost store rep L on Fairfield in Bellevue created for me and my dad.Very nice and respectful she deserves a raise!”
“Went in this store because the phone I had bought my husband 2 months ago was going crazy and we couldn't fix it. The young adults that worked at this story were extremely helpful and went out of there to be very helpful and respectful. Thank you for helping out two old farms!”
10AM - 8PM
2525 Wilson Rd, Highland Heights“Appreciated the helpful service provided by Jacob on Thursday, Sept. 1. He helped me understand and access some of the features of my phone. Very courteous and polite, while being very professional.”
10AM - 8PM
3417 Warsaw Ave, Cincinnati“I'm with those it's a nice phone service to get you a phone they have some discounts go and visit so you can get you a brand new phone a upgrading your old phone and giving you a free new phone.... nobody can't beat that Boost Mobile is a nice phone service I will always stay with them they better than T-Mobile and sprints high places I wouldn't ever go to them I will always stay with Boost they give me great deals!😔
10AM - 7PM
2519 Madison Ave, Covington“Boost always tryst to do their best customer service support although boost doesn't give extended service when you're bill is due they make up for that by giving great deals on products and services.”
10AM - 7PM
2426 Sarah Ln, Crescent Springs“I want to provide a sterling review of this store, and in particular Jeff! I had experienced a really tricky issue between the website, the customer service department, the billing department, and the customer retention team. I had spent countless hours trying to resolve a bill credit issue. I finally went into the store to speak with Jeff. Jeff took ownership right away, and worked with me to properly route the issue for me. He was the most helpful employee I had interacted with through this entire situation.”
“Knowledgeable and kind customer service. Noah went above and beyond to help my husband and myself!! We have been with Verizon for those to 15 years and are continually happy with all their services.”