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“Was so glad that I drove from Lexington, KY to Florence to work with Jennifer Griggs!! Excellent service, she made time to work with me even though I didn't have an appointment. We remodeled 3 Full Bathrooms and she was wonderful every step of the way! Even had to return a soaker tub I wasn't happy with the size. She quickly helped me find a replacement - Ended up with the Naomi by Barclay! It is FABULOUS!!! Holds heat for over 30 minutes and is wonderful!!!! If you are looking for a soaker tub I would consider looking at this one!! I am very picky about my soaker tub!!!! Will work with Jennifer again on our next project.”
“There's always nice and knowledgeable people working here ready to help you out. Ace hardware has never done me wrong, but Florence Hardware has more of everything, higher quality products, and certain things that nobody else has.”
“Took 3 window frames in to have screens replaced and 1 new build. I had no idea the time frame of this but was told it could take up to 2 weeks and the guy would call me when they were done. The next day I got a phone call saying they were ready to be picked up. The quality is fantastic and now the front of my house has all new screens. I can't remember the guy's name but he was very nice and helpful. 10 out of 10 will definitely recommend to anyone! Thank you”
“Recently, we ordered a Big Green Egg online for delivery to Ace Hardware in Florence. There were issues with the order/delivery process, so I reached out to the store to let them know about the problems. When Dawn, the GM, learned about the situation she took IMMEDIATE action, resolved the issues BEYOND our satisfaction, and treated us like we were Ace's MOST important customers. Ace just delivered the BGE and set it up for us (the truck left 10 minutes ago). The young man who delivered and assembled the BGE, Mason, was fantastic, like seriously the nicest guy you can imagine. I'm very grateful for everyone's assistance at ACE in Florence. I could not be happier about this whole buying experience.”
“Took back outdoor solar light, didn't get enough sun. Got one with 15' corded solar panel + tactical flashlight, spent $10 after xchange. No problems, HF is a great place”
“I’ve shopped here for 20+ years. More often than not, I’ve found what I needed. I’m only a little concerned about the freshness of the horsefeed lately. The brand I usually use is frequently out of date. I wish they would put all the older horsefeed on sale, get in fresh feed, and then rotate it better. Other than that, the staff is friendly and helpful, the store is clean and well stocked (considering the supply shortages they’ve had to deal with). I still give the store 5 stars regardless of the horsefeed frustrations I have. And make sure you are in the neighbors club. It’s worth it! I’m always racking up $5 rewards !”
“Friendly business that I buy from often. Since the big box store associates run from customers, I like receiving individual attention and assistance with projects.”
“I was greeted promptly and friendly. The associate was knowledgeable and lead me straight to the parts I inquired about. The sales price was well below what I was expecting. Great place.”
“It is always fun to go to Home Depot. You will get what you came for and find something you didn't know you needed! This evening I went looking for the Christmas Tree storage bins they had online. The store is always clean and well organized. Parking is plentiful but be sure to park between the entrance and exit. The staff is always friendly, knowledgeable and helpful. When I couldn't find the storage containers I was looking for, I asked the young man on the orange vest. He looked it up and told the containers were on a pallet and asked if I minded waiting while he found someone to get them down. It was quick and they helped me with everything I needed. The containers are a great product at a great price. The Home Depot is always my first stop!”
6AM - 10PM
5000 Apex Ln, Florence
Hardware Stores
“It’s a great store. The frustrating part was having to wait in line at the back counter for people to calculate how much gravel they needed for their patio when all I wanted was a “pick list” for some mulch. Why can’t they enter the SKU and sell the mulch at the register?”
“Only been to the Florence location a handful of times. Sometimes (most) you don’t get acknowledged or asked if you need help. Which is Usually fine. But the last two time I was there I was help by Jack. ( that was the name on his apron). I needed a specific bolt and he researched online to see if the kit I was looking at had that bolt in it. And when it didn’t he made sure I had the right one. Next time multiple people saw me trying to get help with getting keys and kept walking by. Finally the last person I saw I asked if they could get someone to help me. Jack came again. He was friendly, greeted me made sure I had the right keys and and even got a “have a nice day” I’m really appreciate of good customer service.”
“When we were shopping at home depot at the Florence KY location, we didn't even have a chance to ask a worker for help when an employee named Chris approached us. He immediately asked us if we were in need of assistance. My sister and I told him what my brother in laws instructions said. He went above and beyond to help us find everything. He had to help us cut and find wood, and then directed us to the vent covers. We were out of there in 15 minutes tops. Thanks chris! This guy needs a raise!”
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“Stopped by with a buddy because he needed some chicken feed and saw that they have pretty much anything that you could need. They carry hardware supplies,feed and seed products. Some leather goods including gloves, boots and the like. You really need to stop by this place, meet the friendly and helpful staff and check it out for yourself!”