Verizon Authorized Retailer in Alexandria, LA, Victra, strives to provide an exceptional customer experience. Their knowledgeable and dedicated store consultants and managers offer a wide range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. The store's mission is to connect technology to life in a trustworthy, fun, and profitable way. Customers have consistently praised the store's excellent customer service. Jasmine, a store associate, has been commended for her patience, kindness, and willingness to go above and beyond to ensure customers' needs are met. She has been described as exemplifying great customer service, demonstrating personalization and customization skills to provide a world-class experience. Similarly, other associates, such as Sharon and Michelle Plouvier, have been praised for their friendliness, helpfulness, and extensive product knowledge. Customers have reported smooth and efficient transactions, often receiving fantastic discounts and having their devices set up seamlessly. Overall, Victra's Verizon Authorized Retailer in Alexandria, LA, has earned a reputation for delivering exceptional customer service and a wide range of wireless solutions to meet the needs of its diverse clientele.
Good experience with getting my new phone, and working thru the offers available. Set up was done excellently, and the ladies working there at the time were very nice. I chose this location because it had the phone I wanted, with other locations supposedly out of stock. A+ experience.
July 2026
they were very excellent and helpful. Miss Erica helped me and my husband and she had us in and out within 15 minutes and helped us find our budget that we were looking to pay!!!
June 2026
The Verizon agent was so patient and kind and was super ! She was able to keep helping me late and again the next day. I could not say enough positive things about her! Her name was Regan Turner She should teach a class!
