Enterprise Rent-A-Car

Enterprise Rent-A-Car, Car Rental
Hours: Enterprise Rent-A-Car offers a wide selection of vehicles and convenient rental locations, including thousands of options at airports and in Baton Rouge. Although many customers appreciate the accessibility and the ease of booking online or through the Enterprise app, experiences with customer service can vary. Some reviews mention that the service can feel rushed, leading to frustration when vehicles are unavailable or when unexpected charges arise. While many frequent renters report positive interactions, others highlight issues with vehicle cleanliness and maintenance. Complaints include receiving cars with stained interiors, dust, and other signs of neglect. Additionally, concerns about vehicle performance, such as poor gas mileage and potential tire issues, have been noted. However, good customer service can still shine through, as demonstrated by a manager who went above and beyond to address a customer's concerns, showing genuine care for their experience. Despite the challenges, the majority of customers recognize the efforts of the staff and express a desire to continue renting from Enterprise, particularly when they encounter attentive team members who resolve issues effectively. Overall, while Enterprise Rent-A-Car has room for improvement in vehicle quality and service consistency, many customers appreciate the company's commitment to customer care and the variety of rental options available.

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1. Baton Rouge, Louisiana