The UPS Store #3236 in Baton Rouge is a locally owned and operated business that offers a range of services including expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, and faxing. Customers appreciate the friendly and helpful staff, who consistently provide excellent customer service with kindness and a willingness to assist quickly. Many reviews highlight the staff's attentiveness, with one mentioning that previous addresses are stored in the system for easy future shipments. Several customers commend specific employees for going above and beyond, demonstrating professionalism and dedication. However, some express concerns about communication, noting difficulty reaching the store by phone and the lack of shipment confirmation, which leaves customers uncertain about their packages. Despite this, the overall experience at this location is positive, especially when staff members like Ryan or Mattie assist customers with determination and care. The store’s convenient location at Towne Center @ Cedar Lodge makes it a preferred choice for locals seeking reliable shipping and customer service.
The two dudes with the glasses were very nice and attentive to helping me with the returning problems i couldn’t do
July 2026
Customer service from employee Jakobe is unmatched. Got all of my packages shipped out quickly and answered all my questions. This location continues to be one of the best ups stores in the capital city.
June 2026
This is my favorite location and that hasn’t changed for over five years! I have visited other UPS locations in Baton Rouge, and when I do, I immediately regret it. The team at this location is excellent at service and customer accommodation.
