The UPS Store #3236 in Baton Rouge is a locally owned and operated business that offers a range of services including expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, and faxing. Customers appreciate the friendly and helpful staff, who consistently provide excellent customer service with kindness and a willingness to assist quickly. Many reviews highlight the staff's attentiveness, with one mentioning that previous addresses are stored in the system for easy future shipments. Several customers commend specific employees for going above and beyond, demonstrating professionalism and dedication. However, some express concerns about communication, noting difficulty reaching the store by phone and the lack of shipment confirmation, which leaves customers uncertain about their packages. Despite this, the overall experience at this location is positive, especially when staff members like Ryan or Mattie assist customers with determination and care. The store’s convenient location at Towne Center @ Cedar Lodge makes it a preferred choice for locals seeking reliable shipping and customer service.
I gave this rating because I’ve never had bad service at my local UPS store. The staff is always friendly and eager to assist me.
December 2025
Rarely ever review places but the service here is top notch. And the handsome white guy will definitely make ya laugh and keep things chipper even when everyone always seems to be in a hurry, impatient and you’re at the back of the line.
March 2025
Demei was great! She really was patient and helpful. Great staff!
