Rent-A-Center offers a convenient way for customers to access popular furniture, appliances, and electronics without the need for credit. With flexible payment options, delivery, and repairs included, customers can bring home their desired brands like Ashley Furniture, Samsung, Whirlpool, and Dell on their own terms. However, the company's customer service has received mixed reviews. Some customers have reported issues with the store management not honoring their agreements, such as delayed discounts or refusals to replace or repair damaged products. These customers have had to escalate their concerns to the district manager or the Better Business Bureau to seek a resolution. On the other hand, some customers have had a positive experience, praising the quick approval process and the helpfulness of specific sales representatives, such as Donterian. These customers have expressed satisfaction with the overall leasing experience. Overall, Rent-A-Center provides an accessible option for those who may not have traditional credit, but the quality of customer service can vary across different locations and interactions with store management.
Fantastic, great customer service, quick, easy, and went above and beyond.
March 2025
My experience setting up my account and getting approved has been nothing less than amazing!
January 2025
Jaylyn the manager is always there to help me find what I need. She also has great recommendations if the item you need isn't available. She makes me feel like more than a customer!
