Verizon in Kenner offers a variety of services for mobile, 5G home internet, and business needs. Customers appreciate the convenience of online ordering, in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available. The store is known for having knowledgeable, friendly staff who are eager to help without the need for appointments. Customers often mention the staff’s professionalism, patience, and willingness to go above and beyond, especially in complex situations involving warranty issues or lost packages. One standout employee, Lance, is praised for his technical skills, positive attitude, and dedication to solving problems. He and other staff members like Dustin are recognized for their patience and thorough assistance, even helping older or less tech-savvy customers understand their devices and services. In some cases, staff spend hours on the phone with support to resolve issues, demonstrating a strong commitment to customer satisfaction. While most reviews highlight excellent service and helpful employees, a few customers experienced delays or difficulties with online orders and billing, but staff members like Binta worked hard to resolve these issues. Overall, Verizon in Kenner is highly regarded for its knowledgeable, professional, and caring employees who prioritize customer needs.
Sergio went above and beyond helping me and my mom switch to a cheaper phone provider. He stayed after closing hours to help us and make sure we got the deal we wanted.
October 2024
I had a very unique and complex situation involving a warranty issue and lost package. Lance and the tech team were able to come up with a solution that not only got me a working phone but the ability to use my old number as well. Great customer service.
June 2024
One gentleman went out of his way to help me pay my bill.
