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January 2024 by Kimmie Dulin
My experience with the Lafayette, LA Budget crew was unforgettable. I had two family deaths while in Louisiana, so I requested exchanging the vehicle I had rented for a larger vehicle as I had my daughter and three grandchildren flying in for funerals. The employees went above and beyond helping me and even went as far helping load and unload, listening to me, even crying with me. Truly wonderful people. Thank so much.
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December 2023 by Legendz Boxing Club
Picking up the rental was simple. Staff was amazing. Very helpful and willing to answer all my questions.We rented the vehicle for a week. However, one they I made clear to them was if I return the rental car early will they charge me for those days? I was visiting the Louisiana area for business. Wasn't sure how long exactly we would need the car for. So just to be on the safe side. We booked it for a week. We only had the car 3 days and budget refused to reimburse us the money for returning the car early.The car that was given to us had a check engine light on and it was a older Toyota Camry
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December 2023 by Randall Fulcher
First rate service in Lafayette Airport. Special thanks to Sammy Bark for helping us when our original vehicle had a safety recall and we were forced to trade vehicles.
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November 2023 by Rebecca Holm
Arrived 20 minutes early, but could not pick up my car per the counter agent until the scheduled time. I was told " I risk being charged an extra day if I get it early".Ok , fine . I will wait.It time to get my vehicle and the agent left to go to the restroom, Yes only one person at the counter.Ok fine. I'll wait again.....Get to my rental that cost $1200, the car has not even been washed. So very dirty inside and out to. Smelled like stale cigar smoke ?.Windows are coated in a film that causes visual issues with the glare of the sun.I have never paid more for a rental in my life.Absolutely grose and disgusting SUV rental! Of course no others available for a trade.At least clean the dang vehicle!Disgusted and never again. Going back to Dollar!
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November 2023 by Wardell Delasbour
Received the vehicle later than requested. Was dirty on the interior. It looked like a bloody booger was stuck on the ceiling.
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October 2023 by Tanvir Faisal
Service was good, booked for two days but wanted to take for one day. And the lady said it would be charged for one day if I return within 24hrs. Soit happened :). The mini van was clean but good if it would have built in gps. Budget rent is always little high so it is, no particular complain though. Overall experience is good.
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September 2023 by Madeline Campbell
Lafayette Regional Airport Budget/Avis rental has the most friendly, helpful, and overall pleasant folks at the counter.THIS IS THE REASON FOR THE ONE STAR.And, the post would not go if I hadn't put at least one star.My NIGHTMARE begins with Corporate and Contracts.....September 22, 2023 has me back home because we three sisters are planning our 2nd funeral in less than 45 days..... Mom passed in August; Dad passed just last week. Dementia, a horrible disease.So, when the person called about confirming the return, I happened to miss the call. Go figure why I was a bit distracted.(Did you know that the will email you every day to see if you may want to alter your reservation?)The next morning I referenced the printed receipt for my current rental and called the number on the receipt. No longer in service message. I went online and saw they also had the same phone number - No longer in service.I want the same friendly people at the Lafayette Regional Airport; they were extremely helpful and pleasant.I called the 1800 number to change, she was difficult to understand but I got that she was not able to access the file so could not help me. She also gave me the local number, the same one - No longer in service.Today, 12 hours shy of 6 complete days renting the vehicle, I find out the car cost me approximately $330 per day. (Wait, I thought Budget/Avis advertised they are cheaper than the competition)Customer service read me the contract. Customer service said I signed it, that is that.Hmmmmm, where is the human element? MY PARENTS HAVE BOTH JUST DIED?!?!?!?!?!?How about looking at the deals I would have gotten had I known the rental would be 5.5 days? Here is what the fellow on the phone said "You rented when it said estimated, or floating amount could be from $ to $ so I have no reason to submit a reduction request"Wow. I have NO reason to use Budget/Avis EVER AGAIN.This is an Example of BIG COMPANY treating me like a contract instead of a person.BYE BYE Budget/Avis!
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September 2023 by Eden Glaser
my flight arrived in the 10 p.m. hour and the hosts at the desk were extremely nice and helpfulthe car i received was as described online and very cleanafter-hours drop off was simple
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August 2023 by Raji Roberts
I was unable to get a hold of any person at the desk in Tampa to extend my rental. Phones go directy to customer center and they would say you have to call them direct.Then the rental was more than the app suggested. No staff member knew how to enter any frequent flyer information. The whole experience was frustrating.
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August 2023 by Lesley Sciortino
Charged me $500 to return vehicle to different airport after my car broke down in another state. Will not rent from again.
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June 2023 by Charleen Boberick
LOVE Budget car rental! Easy pick up and drop off. Great staff! Great prices!!
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April 2023 by Angel Levine
The customer satisfaction was so excellent. Mr. Burton was the staff Member that helped us out today. He was at the airport location. He was so helpful and kind with our youth leaders and did an incredible job with getting them into the best vehicles possible for our Alabama retreat. His southern hospitality and great customer service should be commended. Our two vehicles were clean and they totally WOW’d us for this trip! Hats off to Mr. Burton because he went over and behind to make sure that we were comfortable and would enjoy this trip. He should be rewarded for his efforts and professionalism.
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April 2023 by Don Bernasconi
The budget system would not allow me to pick up the car 30 minutes early after I stood in line at the counter for 45 minutes. I had to go back to the end of the line and wait until I could pick up the car at that time, specified, or a few minutes later.I was not satisfied with the drop off time because there was absolutely no minutes allocated to drop the car off a few minutes late they charge me an extra day. I’m sure this review won’t bother budget budget annoyed the heck out of me. I won’t be a budget customer anymore.
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April 2023 by Mister Mojo
Rate was higher than competition.Car was very dirty. Actually sat on towels to avoid soiling our clothes.Desk person was not welcoming nor friendly, but, at least they were there for us to pick up the car. They have gone home early in the past, and left us stranded in the airport.Otherwise, car was fine.
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April 2023 by Nel El
I reserved a car as fastbreak. When I arrived, the car was waiting for me. The car was clean inside but the floor mats were removed for some reason, they were not there. The staff is normal. The car conditions were good. Overall good experience.
