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April 2024 by Chris Burch
If I could give y’all zero stars I would since y’all y’all want be working with Uber anymore I will no longer be using y’all’s services y’all are a joke and it definitely sound like y’all care about people y’all lost me as a customer God blessed
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February 2024 by andrea levine
grate service and always help!!
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February 2024 by Leilani Gibbens
I just picked up my rental. They were super busy but prompt and nice. Ryan was reassuring and accommodating. Great customer service
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December 2023 by heath blanchard
Just ok the car was dirty with I picked it up and didn’t really go over much with the car I picked up .
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December 2023 by Abram Quinn
I recently came from Alaska to visit family in Lafayette. I needed a rental car during my stay. Mr. Ryan was ABSOLUTELY FANTASTIC and the service overall was EXCEPTIONAL!
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December 2023 by Judy Zenon
Very professional. Nice and courteous young man. Was given all the attention and all the info I needed. Thank you Chris.
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November 2023 by Edward Campany
Hertz: America won’t have credit card debt unless we go out and MAKE ?? IT ?? HAPPEN ??Watch for the $1,100 fee contrary to your service agreement
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August 2023 by Crystal Broussard
Horrible place to rent from!!!! If I could give no stars I would!! Rented a 12 passenger van wayyyyy ahead of time! Called 2 days before pick-up to confirm my rental would be available and also received a confirmation email on yesterday about my rental to get there today and they rented out the vehicle on yesterday to so say be turned back in today!!! Who does that!!! It’s no way that vehicle should have been rented out knowing someone reserved it for the next day!!! We had a whole vacation trip planned which was ruined because they don’t know how to run a business the right way!!!
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August 2023 by William Schmidt
This is the second time I have tried to rent from hertz in lafayette. Once again they did not have the car and could not even offer me an exchange. I found this out 15 mins before pick up. So now I am stuck trying to find a new rental in time for a trip. Also to add salt to a wound they also told me I would need to cancel the reservation because they could not do it!?!? To be clear I did not book through a third side I booked through the Hertz website.
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August 2023 by Emily Fitch
Cancelled our rental that’s been booked for 2 months 2 days before our trip. Beware.
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May 2023 by Anastasia Breaux
They gave me a rental that has chipped paint small dent some kind of stains on carpet they told me I'm responsible for whatever happens to the car I hope they don't make me responsible for existing stuff that I didn't do.
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May 2023 by Alyssa Trahant
So hertz as a company definitely has its issues… No one is ever on the same page and calls are never personable. If you call a 1-800 number, they’re quick to get you off the phone or send you to a different department so they don’t have to deal with you. That’s if they even answer the phone!! I was involved in a wreck and it has taken me a week and 100 phone calls to get anything sorted out. This specific location and the people in it have been the most helpful throughout the whole process! And even before hand! They are personable, they ANSWER THE PHONE and aren’t quick to kick you off the phone either. When I initially rented the vehicle, I was able to talk on the phone and confirm my reservation, I got to tour the car and Ryan also made sure I was comfortable with knowing how to operate the car before pulling off. Any time I have called or gone to this location they have put customer service FIRST. Maybe the company as a whole can take some pointers from the employees here because I will drive to this location every time.
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May 2023 by Linsey Tyler
Hertz car renter was the worst!!! Car was dirty !! Mr. Ryan give us the car , then lie about the car being clean . When you walk in the building look under their desk dirty , floor dirty , sofa and table dirty. So come again say what ….Customer service was very poor, he yelled at me and Try to take advantage of a woman.I will never rent a car from hertz again . Take pictures before and after because this company is a scam. Read the reviews it’s ALL TRUE. Worst company ever!
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May 2023 by Car Leo
Booked a one-way rental about a week in advance, told me last minute when I came to pick it up at the pick-up time that they didn't have a rental for me.
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April 2023 by Jacques
I booked a car for Uber and I never had a problem love this place would go back again the people who work here are so nice and the cars are so nice and clean thanks
