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March 2023 by Katy Richard
No one ever answers the phone. Almost zero customer service and useless when it does occur. Mistakes in the accounting, depositing and withdrawals are frequent. This bank should be shut down. First Horizon is the worst.
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May 2022 by kim alysse
a JOKE!! first of all they’re extremely slow and none of them seem like they know what they’re doing. i went to deposit a check from school which was $6000 and the next day my account was over 3,000 dollars in the negative!! how does that make sense??! and my deadline to pay for school is approaching and they’re messing stuff up for me. now they’re not answering the phone. i’ve been calling all day. please stay away from this bank!
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April 2022 by Patty Meehan
This bank has ZERO customer service. I've spent WEEKS, now months (since it took over Iberia Bank in Feb) trying to get resolutions to problems. Nothing. It's been a nightmare! I will be changing banks.
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December 2021 by Colin Grussing
Michelle was very helpful!
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July 2021 by Karen home
Thank you, Abby!! You made i it an ease to open a new bank account! When the other branch turned me away because, " they were too busy." That branch had 1 person waiting.Well, you jumped at the chance to help me! You are amazing at what you do. I didn't want that to go unnoticed. If you are searching for a new branch, please give Abby a call at the IberiaBank moss street location.
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February 2021 by Arthur Johnlouis
Very rude and very unprofessional and looked at u crazy bc u asked a question and then had the nerve to ask u if u wanted to open up an account
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January 2021 by Steven M.
A friend of mine made a withdrawal and after getting home it looks like they short changed him $50 and I thought well that's just a loss there's no way there they're going to agree that they short changed him $50 and give him another $50 but I called and they were very helpful about it and they counted all the money in the tray of who handled that transaction and found there was an extra $50 in the tray so they gave him the $50 back! Amazing customer service!
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April 2020 by Brandi Guidry
Friendly and helpful.
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November 2018 by James L.
I don't deal with this branch on a regular basis but I really can't complain about the people that work here. They are always friendly and extremely helpful when I do come here.
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October 2016 by Mary Champagne
Worst service in my life! Tellers will go to lunch in the middle of your transaction. Will definitely bad mouth to everyone I come in contact with. Voted best in Acadiana??? BULL****!!
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July 2016 by Kathryn
Horrible service! Lines of cars in all drive thrus all the time. They need to hire more people if they can't keep up. Utterly ridiculous!!
