I have been renting SUVs from Hertz several times this year and last. The cars have always been clean, in appearance, and odorless. The service in Lafayette, LA, and Lake Charles, LA has been above par!
April 2026
Car that I reserved was unavailable and I was upcharged $40 per day for a car that I did not request.
March 2026
No one at counter. Have to call a number. No one answered. Finally get a call back and she was beyond rude!!! Need to get someone with actual customer service skills that will actually show up and work!! Well NEVER use hertz at this airport!
