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“The best rental experience I’ve ever had! The staff were so friendly and nice and the suv was in immaculate condition! I highly recommend them for all you rentals needs!”
“The staff was so friendly! I had them pick me up from the hotel and take me to pick up the car, and the young man that drove me was so nice and so helpful with things to see in the area, he was the same young man who took me back to the hotel and the same. He was so friendly and kind, all the staff there was just super nice. Would highly recommend and the customer service was spot on!”
“I am sooo elated at the experience that I received here at Hertz Car Rental because from the initial call to picking up the vehicle, I enjoyed the service and the vehicle! It was clean, on full and just what I needed! We took a young basketball team to N.O. for the Pelicans vs. Miami Heat, so we used the 15 passenger van. I will definitely continue to use this service, I was well pleased! Thank you to the entire team, my first personal rental was amazing. O & btw: the Miami Heats Won!”
“Jaylen Delafosse (manager) at the Lake Charles, LA location is a valuable asset to the Enterprise company!!!
His patience is impeccable answering each customers’ question(s) and assuring the customer is comfortable with the rental.
I asked a few questions about the safety rating on the my rental vehicle and he had all the answers!!!
A true asset to Enterprise!!!”
“I used Alamo in lake charles. Very simple, very quick. Staff if friendly and helpful. Got me on the road in 10 min. Very affordable as well, would recommend highly if your thinking about renting. Thanks Alamo!!!!”
“Based on a couple of experiences at this location this past week, I am thoroughly impressed with the commitment and professionalism of Cale at the desk! His true character was on display late the night of April 30th. There were so many flight delays due to weather and it was approaching midnight. He was the only representative still there as the other car rental agencies had shut down their desks. I was looking for a car but he had none to offer as he was waiting for the last delayed flight to come in. I had asked him if I could get one of the cars if somebody decided not to travel and was not on that flight to which he happily agreed. As the flight came in and the people filed down, all those with reservations had made it. Each one of them were absolutely surprised that he was still there to honor their reservations. I chatted with him briefly afterwards about how happy he made each of those customers. He told me that he actually could have closed down much earlier even with the delay. But he said that he puts himself in the customers shoes and would not want to be left high and dry. This kind of customer service does not always happen as I have found myself arriving late into other airports only to find a closed-up shop at the National rent-a-car counter. Hats off to Cale's sense of duty! I am sure great things are in his future!”
“Rented a luxury car through Avis and was not disappointed. I will only rent from Avis for here on out the staff at pick up was super nice and quick the drop off process was just as easy and quick. The car was clean and well maintained!!I was able to book the car at the last minute when another rental company fell through for the last time, I won’t name them but they got a proper review as well ?. Thank you Avis Lake Charles I will be loyal to you from here on out and highly recommend anyone looking for a rental vehicle in Lake Charles go to Avis!!!”
“My experience here at Avis was the best experience from the rental car company that I ever had. I've been with them now for more than 3 months. And I don't plan ongoing anywhere else. Ever.Troy is the best and alsoThe other woman I forgot her name but she is pretty And very nice. Great company.”
“The agent was readily available upon my arrival and had all necessary paperwork prepared. They thoughtfully brought the vehicle around to facilitate easy access, accommodating my handicap. This team of young professionals demonstrated exceptional compassion and diligence, going above and beyond to ensure a seamless rental experience. They also treated my service animal and me with the utmost dignity. My sincere thanks for their outstanding service.”
“Troy and his entire staff at the LCH airport location is always extremely helpful and kind.The cars anre anlways extremely clean and top tier. This is my go to rental location.”
“With COVID \"raging\", things are weird and no one works at the Airport booth. Someone had to drive to meet me with a car, and I was able to drop off a car leaving the keys in the drop-box. I didn't have to wait too long, and I didn't have any problems, so it was a good experience. I enjoy Hertz at the larger airports where you can pick the car you want, but this facility made an effort to give a good customer experience and I would pick them over their competitors.”
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“Would like to thank Marlena for her great customer service. I had issues with my personal vehicle in the shop and she assist me with the best customer service. Much appreciated”