Highly do not recommend using this internet provider. My internet with them has been great with high speeds and usage for my whole house. But customer support is rude, and they will put you on hold for several hours when you try to cancel.
June 2023
Increased my bill by 42% (from $100 to $142) over the course of one month.They had applied a credit to my account to keep it at my normal rate, but that credit expired a year after they bought suddenlink and my bill shot up.They are unwilling to negotiate a more appropriate monthly amount so I’m currently looking for... read full comment
May 2023
Too much price hike after 1 year. Hard to reach real person on call. And their daring marketing calls for internet upgrade for extra few bucks what a greedy company!! Avoid this one
Our Optimum store located in Lake Charles, LA provides cell phones and accessories. Enjoy live in-person support and shop with one of our Retail Specialists, and more. You can explore Optimum’s products, plans, and services, and also see how Optimum can save you money on your Internet, TV, and Mobile bill. With Optimum Mobile, you can stay connected on the largest and fastest 5G network. Visit our store in Lake Charles, LA today for all of your digital entertainment needs and receive our white glove customer service.