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“I went here with family members who had business to attend to. We were greeted when we entered and offered water and coffee.My family members didn't know they needed to sign in to see someone in an office (rather than a teller at the counter). We sat in the lobby for quite a while before family member asked and got on the list. Then we had to wait some more. (One lady in an office was with a member. I don't know what she was doing, but it took a long time.)Finally another lady came out of a different office and said she could help my family members. Things went pretty quick after that.I utilized their restroom. It was very clean.Workers are very nice here.”
“Alana is amazing and her customer service skills are top notch. She was an absolute joy to work with and made the process seamless for us. We highly recommend her and are so grateful to her!”
“Joined when I was in college. I have financed & refinanced three vehicles since then and will continue for the foreseeable future. Rates are half of what any dealership can give me and I don’t have deal with them for hours on end.Website and email makes it very easy even after moving out of state over two years ago”
“Mary w/ FF Credit Card Services at the Lakeshore Branch was able to take care of a situation I was having in less than five minutes. This is why I bank locally. Thank you First Federal for employing people like Mary.”
“IF YOU BANK ANYWHERE ELSE! Your at the wrong bank. We have been through a few banks looking for some down home people, we found them. Less corporate acting and more family feeling. Not everyday in banking is great don’t get me wrong but Tessie, Regina, Christa, Maggie -& the other team at Nelson & Oak Park … GO SEE THEM! I promise you won’t be disappointedUp front and honest banking. Straight yes or no that is what we like”
“We've received excellent customer service, what few bumps in switching over from another bank was handled in a timely manner. Only wish I had switched earlier.”
“In process of getting a loan to purchase property and all I can say Contessa Bell is the best to deal with, she is very professional and easy to talk to and explains everything throughly, would definitely recommend her to everyone, thanks Contessa your the best.?”
“I've been with SWLACU for a long time and couldn't ask for better service. They always greet you with a big smile when you walk in and always so clean. That's why I always go in instead of drive thru. Great job SWLACU!”
“It's always nice and clean. For the most part, most of the tellers are always kind. Mrs. Theresa and Mrs. Shelly are such a sweetheart. Mr. Joseph from the first day my husband and I have walked in the door have been beyond rude and disrespectful and every time we go inside it's the same thing. March the 16th 2021 Joseph interactions with me was so unprofessional I went later in the day to take every cent out of that bank but because of Mrs. Shelly kindness and helping us with the closures we chose to close just 3. Because it's not the banks fault that Joseph is so rude and unprofessional we've decided to just bank at the Sulphur Branch from now on.”
“I look forward to visiting the Kirby Street location! It definitely feels as if I’m visiting family instead of banking!! Hey have an awesome team who greets you when you walk in the door and takes care of your transactions very quickly!”
10AM - 6PM
2500 N Martin Luther King Hwy, Lake Charles
Banks
“Ms. Trudy was AMAZING. I had a complicated issue and she moved mountains to fix it when other banks just told me they couldn't fix it without even trying. Very approachable and professional and super friendly. Highly recommend if you're having banking issues go see Ms. Trudy.”
“i wish it would be possible to give this bank more than 5 stars. the checking really is free. there is no outrageous charges, and the ladies in there know you by name. it doesnt cost for a non bank member to cash one of or checks”
“Hancock Whitney is a great bank and they have outstanding employees. They are always willing to meet your needs. I feel like family with them. I joined them in June 1993 when my husband and I were married because that is where he was banking. I can call them and get things done over the phone without going in person. Yes management may have changed over the years but their spirit of helping there customers has not. My daughter is an adult and she now banks with them too. They deserve 5 stars and they are my favorite bank.”
“I love the bank!. Friendly and knowledgeable staff. This is as close to the old small town banks we all remember and loved. Thanks to all of the employees for such great service.”
“They have the best customer service. Everyone is always very friendly and helpful. Went in recently with some questions. Bryan Armentor really went the extra mile to take care of us while maintaining a professional and pleasant attitude.”
“I had to cash a refund check from my landlord.The ladies at the drive-thru were very nice, friendly, and punctual with my time.I was really surprised they were so very friendly. ??”
“‼️Elita George‼️ at the Nelson Rd branch, in Lake Charles is the best commercial banker I have ever worked with. She is responsive, she double checks items that I may not be aware of. She has the best interest of my small business in mind when I contact her each and every time. A+++++ Banker”
“Had a great experience at Hancock Whitney Bank in Lake Charles, LA. The tellers provided friendly service, and it wasn’t too busy when I stopped by. I had a nice conversation with the two ladies at the teller desk, they were helpful and pleasant to talk to.”
“I met with faith to discuss some info that I need from the bank. Faith was very, very helpful an enjoyable ,pleasant. Thanks to all her help I got everything taken care of.”
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“I love coming to this branch. All the tellers are on point every time I come. I want to give a special thanks to Ms. Keidra who always greets me by name when I come. She is top tier. Please give her some recognition for her outstanding customer service.”