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“Ms. Sharita Fields-Eskridge is a phenomenal Account Representative. During a very difficult time while my family was dealing with a bereavement, she took the time to ensure my new bank account was set up smoothly and without added stress. Her professionalism, compassion, and attention to detail truly stood out.
Sharita represents Epic Credit Union with both class and excellence. Team members like her are essential to creating the supportive and professional experience that customers appreciate.”
“I came to apply for a loan with Ms Valaska. The was personable and very knowledgeable of services offered at CFU. It was a Joy to work with her. My visit was quick and I Love the New look of the Lobby!”
“Ms. Sarah Ann and the entire staff at the MidCity OnPath location were very helpful. Ms. Sarah Ann and staff took time to help understand the process and answer all of my questions. The customer service was wonderful.”
“Since visiting POECU to conduct financial transactions the two cashiers ( I do not know their names which is bad) because I visit them consistently every 2 wks. Their customer service is always above and beyond from what is expected even when a customer gets upset. They have that calmness to calm them to not become so upset in the way they both handle in which I have witness for myself,. They always proved great service with efficient communication with all of their customers and they always go the extra mile at every stage to be delivered in an "OUTSTANDING MANNER!!"”
“Wonderful, attentive staff that knows everyone by name. I always feel at ease knowing my money is in good hands. The best thing now is that anyone in New Orleans can have an account there, so I’ve referred all of my friends!”
“Good works deserves good recommendation, I appreciate the effort of Mrs Caroline Jones for helping me work from home despite being quarantined. Profits been made weekly as she promised, i invested $700 and now making $17,200 weekly, All thanks to her, wouldn’t have been easy during this lock down she made me and my Family smile, Send her a DM and thank me later”
“I kno the term, "When you're here, you're family," has been used to the point of disregard, but not in this case! I LOVE Fireman's Credit Union because it IS family! Everyone is greeted upon arrival, and most by name! They are ALWAYS...ALWAYS...ALWAYS kind, friendly, professional and knowledgeable. If ANY teller you get doesnt kno an answer, you better believe they will find out, & usually, right then! They are fair, honest, and LISTEN to what you have to say. I was a member of another Credit Union that had frequent issues. When they were also closed during Covid, and referring to Fireman's, AND Fireman's was FIREMAN's, I decided to switch, and have never looked back! If you're looking for a GREAT place for your financial needs...you've found it! If I had to choose a "con," it would be that they close at 4, even on Friday, are not open on Sat., and have no ATM's or access (that I'm aware of,) for use, with reimbursement of fees. That's it!”
“Had a recently situation of fraudulent activity on my account and Hope Credit Union professionally and exemplarily handled it. A special shot out to Tasha Bersen for her assistance.”
“During an estate situation after my parents died, OnPath immediately released funds with a death certificate and legal paperwork. Capital One is making us jump through hoops. Still haven't released their money. Thanks OnPath...I can, at least pay some of their bills.”
“inconvenient having only one branch within a 100+ mile radius in a major metropolitan city with dense suburbs. Easily a million people surrounding one small branch. Doesn't help its on a military base. honestly this branch should focus on base and have additional branches for uptown, Metairie, slidell, alot more military service and their families would bank with you. Also why not at least add atms at VA hospitals, vfw's, ww2 museum, you can add convenience, (especially for those with mobility issues) while keeping locations military related and not having to make the investment in brick and mortar facilities. Free for navy federal members whatever fee for others. Banks are already trying out human interactive banking machines. Making robbery, theft, fraud much more difficult. Looking back it sounds fake that depositing an envelope, and telling the atm how much was in it ,good for instant withdrawal was real. Then again personal checks, pumping gas before paying, no cameras or limited grainy black and white vhs recordings. was good enough at one point. when people talked face to face instead of talking to a screen, the withdrawal from actual human interaction has been horrible for society's mental health, errr....sorry OPEN MORE BRANCHES, ATMS ,OR OFF LOCATION TELLER ATMS.”
“My first experience with a HELOC loan at a credit union and OnPath went above and beyond assisting my husband and myself with this loan. Customer service was second to none.”
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“The best customer service.awards go to Ms. Yvette Blauvelt and Ms. Lynn at the Algiers branch. I have dealt with them over the last several years relative to purchasing 2 motorbikes and at least 3 cars..they are the best !!!”