About Samsonite Company Store - The Outlet Collection at Riverwalk
Samsonite offers friendly and helpful customer service, making it easy for travelers to get the support they need. Staff members are known for their quick, on-the-spot assistance with warranty repairs, often completing services immediately. The store is clean and well-organized, and the staff, including Shanna B, Joe E, and Cindy, are praised for their kindness and knowledge. Customers appreciate finding the right products, whether it's a perfect bag or a heavy-duty suitcase, especially after travel or when in a hurry. The store is conveniently located near popular hotels and is easy to access from nearby attractions. Many customers have had positive experiences, from repairing luggage to finding travel accessories like plug adaptors, which helped them enjoy their trips stress-free. Overall, Samsonite is recognized for good customer service, quality products, and quick solutions, making it a reliable choice for travelers needing luggage or travel accessories.
Shanna is AWESOME!! She is very knowledgeable with the warranty and helped me with my luggage. Very customer focus and kind. I will go back to this store for sure! Thank you Shanna for helping me!
February 2026
Walked in looking for a backpack, ran into Brandon, his service was amazing! I didn't find my travel pack but he offered a wide range products that suited what I was looking for. We found my ideal product but it was a wee bit small for my travel needs 🥲
August 2025
Shanna was very friendly and helpful with getting my luggage repaired! It’s rare to have such good customer service these days. I’m appreciative.
