The Verizon store in New Orleans offers a wide range of services for mobile devices, 5G home internet, and business needs. Customers can visit the store or choose to order online for convenience, with options such as in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available. The staff receive high praise for their helpfulness, knowledge, and kindness. Many reviews highlight the excellent customer service, with staff members taking the time to understand customer needs and provide detailed assistance. Customers especially appreciate associates like Jaci, who was empathetic and supportive during a difficult time, and Sergio, who recognizes repeat customers and offers personalized service. The sales experience is often described as the best, with staff being patient, respectful, and attentive. Although there can be some wait times, associates are committed to handling all issues thoroughly. Overall, the team at this Verizon location is known for their genuine care, professionalism, and dedication to helping customers find the best solutions for their mobile and internet needs.
Carolyn was the VERY best so kind and helpful. We came in near closing with a phone emergency and she took her time to give us the correct help. She was funny, communicative, friendly, kind, and so very helpful. Definitely request Carolyn she went above and beyond!
January 2026
Sarah was the best customer service representative. Helpful and very professional. Verizon is fortunate to have her as an employee.
July 2025
Zowie was great. She helped me fix my new phone that I had spent 4 hours on the phone with Verizon the previous day trying to resolve. Lifesaver since I was a sponsor on a youth trip with no working phone.
