Aaron's Rent To Own is known for its friendly and helpful staff. Many customers have praised the new manager for her professionalism and dedication, even going as far as driving to Texas to pick up a bed for a customer. One employee, noted for her kindness, always checks in on customers when they call. However, some customers have faced challenges, such as delivery delays and issues with setup. Despite these occasional problems, many have had positive experiences, appreciating the company's willingness to assist with payment issues and resolve any concerns. Overall, Aaron's Rent To Own strives to provide good service and support to its customers.