Verizon's West Monroe store offers a range of services including mobile, 5G home internet, and business needs. Customers can visit the store for in-person assistance or schedule appointments online. The staff is known for being friendly and helpful, with many reviews highlighting their efficiency and product knowledge. Although some customers mentioned long wait times even when the store was not busy, others praised the quick service, especially during busy times like Black Friday and the Christmas rush. Employees like Bre and Anna received special recognition for their outstanding customer service, showing dedication to helping customers with various issues. Overall, Verizon provides a welcoming atmosphere with a commitment to customer satisfaction.
With an appointment, I was able to get my issue resolved within ten minutes after tech support had been unable to fix it over the phone. Thanks for the quick service!
January 2025
I wasn't actually a customer, I took my grand daughter there to pick up a phone. They had it ready she wasn't in there 10 minutes.
June 2024
What Verizon Customer Support via phone (48 mins) and the Russell Verizon store by the mall (15 mins) couldn't do, this store did in 8 minutes. I'll only go to this location for all my Verizon related needs from now on.
