Spectrum Store

Cell Phone Stores, Internet Service Providers
Hours: The Spectrum Store in Auburn provides services for Internet, mobile, cable TV, and equipment handling. Reviews consistently highlight stellar and amazing customer service from specific representatives, who are described as going above and beyond, well-trained, patient, creative, and efficient. Staff are noted for being easy and polite to deal with, informative, helpful, and determined to resolve issues, even with malfunctioning new products. However, the store itself faces significant operational challenges. Customers report dismal lines and long waits of a couple hours, strongly advising others to make an appointment. The location is often understaffed, with vacant service stations despite an endless sea of frustrated people. The environment is not ideal, with an overpowering smell and chaotic conditions. A common point of frustration is that the appointment kiosk does not always function and arriving customers, especially elderly ones, are not always alerted to the need to sign in, causing service order confusion. Despite the overwhelming conditions and corporate-level controversies, the dedicated staff work hard to please customers and provide outstanding, next-level service, often prevailing in difficult situations to ensure customers leave happy.

• 0.67 miles

  

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• 0.72 miles

  

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1. Auburn, Maine