UScellular is a leading communication services provider, connecting over 5 million people, businesses, and government operations with its award-winning network. The company is committed to delivering exceptional service and high-quality products, always striving to enhance the customer experience. Customers praise the knowledgeable and helpful staff at UScellular stores. Chris Rose, a representative at the Auburn location, is described as a great person to deal with, who knows how to get everything done efficiently. Another employee, Clay, is commended for assisting a customer with setting up their hearing aids to work with their new phone, going above and beyond to ensure the customer's satisfaction. The reviews also highlight the excellent customer service provided by Zoie, who remained professional and polite even when a customer was upset and frustrated with the self-activation system. The store's employees are praised for their ability to resolve issues that the phone system could not, further emphasizing the value of in-store assistance. UScellular offers a wide range of products, including the latest smartphone devices, high-speed internet, and connected home solutions. Customers are encouraged to visit the Auburn store to take advantage of the special offers available and experience the company's commitment to exceptional service.
Time of day makes the difference on how fast you get to talk with one of the sales people. Wait time from 10-30 minutes average. Busy!
February 2026
Unfortunately, customer service at cellphone retail offices are hit or miss. However, I recently had to make some phone changes and Christopher Tracy did an amazing job. He was attentive and polite, as well as knowledgeable of the issues we were experiencing. He should be commended.
December 2025
Excellent customer service by Christopher Rose and Roger Naylor.
