“I have had great service at this location. Although it can be challenging to get in contact with them through phone (I tend to just swing by in person) and they're typically booked out fairly far, especially as winter closes in, the mechanics there are always helpful and honest.
They've been struggling with low staffing for quite a while, which the employees themselves can't really help. They usually are fairly busy when I arrive, so it takes longer than you might expect for a rotation and balance, but honestly it's no worse than Tire Warehouse, for example, who I've waited on for almost 2 hours just for a tire swap.
All things considered, I've never had a negative interaction with the employees there, and they have been honest with me about what they have lined up and a fair estimate of when I should expect to have my car serviced.
I got a great deal on tires at BJs with free rotations, balancing, AND flat repair, and that's is well worth the wait in my opinion. Honestly the best deal I've ever gotten on a quality set of tires.
It seems that low reviews are pertaining to the wait time and lack of efficiency, but give them a chance. It's not their fault the company can't get more people hired.”
“Angela, I believe her name was, went above and beyond to help us. There was a mixup renewing our membership and she 1. offered to let us use her membership for the time being. 2. figured it out and found us in store to give it to us. 3. ran out to the parking lot to give us our second membership card! Wonderful service and makes us want to come back.”
“Their gas prices are great, but because of it there is always a long line of cars waiting, sometimes you can't even get off the road into their lot. They need more pumps I think.”