The Gap Factory store in Freeport, ME offers a wide selection of iconic clothing for men, women, kids, and babies. Customers can find timeless essentials like comfortable tees, Gap Logo hoodies, and their best-selling jeans in a variety of sizes. The store provides the convenience of online ordering with in-store pickup. The staff at the Gap Factory store in Freeport, ME are described as amazing and helpful. They went above and beyond to assist customers, even checking inventory at other stores to find a specific item. The store is clean, modern, and well-stocked, offering good selections and prices. However, some customers have noted that the quality of the items sold at the outlet may not be the same as the retail stores. Additionally, there have been some complaints about the fit and quality of certain clothing items, such as leggings and sweatpants, which have not held up well after washing. Overall, the Gap Factory store in Freeport, ME provides a pleasant shopping experience with a wide range of clothing options, friendly staff, and convenient services, though customers should be aware of potential quality differences between outlet and retail merchandise.
The manager in the Gap at Freeport is such a lovely helpful individual. We were so pleased with our shopping experience with Jennifer’s assistance. I don’t write reviews but want to give her 10 stars for going out of her way to be so helpful.
June 2026
Customer service could improve. Watched two employees share looks about a customer when the customer was perfectly fine, just had comments and questions that employees seemed annoyed by.
May 2025
Everyone was so kind and helpful when I was shopping with my 5 children. We will definitely be back when the next sizes are needed.
