“I brought them my computer with a broken screen, and two weeks later I am going home with a repaired computer that works perfectly. Fatima is very professional in the way she interacts with the customers. I recommend this place 100%”
“Andrew stayed with me till the very end.... He was very good at answering questions..... He even stayed with me when his shift was over...
Verizon is very lucky to have him”
“Carter Brainerd from the Maine Mall store in Portland, Maine assisted us moving 11 lines from Verizon to AT&T. Carter's service was outstanding in every way. He was very patient and explained everything in great detail. Carter even summarized our visit in detail before we left the store in great detail. Carter provided best in class customer service. 10 out of 10 in customer service quality. Thank you, Carter for your professionalism and kindness.”
“THIS IS THE BEST PHONE STORE IN THE WORLD, AND POSSIBLY BEYOND!!!!! “JOHN PAUL” IS THE EYE PHONE WIZARD!!!! SOOOOooo MUCH BETTER THAN WAITING FOR AN UNKNOWLEDGEABLE WIZ KID @THE MALL!!!!!!!! THE ABSOLUTE BEST PHONE STORE TO DO BUSINESS WITH, AND THE BEST PRICES TOO!!!! IF YOU’RE A “PIRATE”, ,,, GO SEE “JOHN PAUL” AND TELL HIM YOU NEED A NEW EYEEEEeeeeeeeee PHONE!!!”
“I was greeted as I entered the store and was helped immediately.
The representative seemed very knowledgeable regarding the problem and fixed it within five minutes. Excellent customer service.
As a comparison, I waited for well over an hour recently for an equipment pickup that lasted five minutes once I got to the counter. Terrible.”
“Jacob was very helpful in the upgrading to new phones process. It was easy and he explained everything in great detail and made the process simple. We will definitely be going back with any and all inquires.”
“I went into the Westbrook Maine store at 4pm on Thursday Dec. 29th 2022. I went in to upgrade my phone and Seth was who worked with me. We ran into… some issues…to say the least with the phone I picked and Seth was very polite and very professional in how he handled the situation. Seth has a very soft and calming voice and when things are going wrong it’s nice to hear. Seth was there on his day off and with the problems we had he was there well after close working to get me into my new phone.While Seth was waiting for new phone to update he talked to me like a friend and not just a customer and it made waiting much easier!Seth went above and beyond when he didn’t have to and it was much appreciated! Thank you for everything again Seth…I hope you see this!Also, Kevin stayed with us and was very helpful throughout this process too.-Amanda”
“Mike the sales manager went above and beyond for me. I was very far away from home and shattered my screen. Luckily, this man stayed a few extra minutes and helped me out on my ride home. VERY thankful for this, and kindness like that does not go un-noticed. Will be back to this location simply for the great customer service. Thank you, Mike.”
“This service center has gotten better people are great to talk to about anything pretty knowledgeable on the equipment and service and are always willing to help very quickly Don't try to sell you anything you don't need it's definitely gotten better”
“This place always has the best customer service I came in with my phone to get it fixed which was not easy because it’s not a common problem and victor was able to fix it he kept trying and trying until he got it he could of just told me it was junk and I Would of belived him but he got it fixed great customer service. And it was a little past 8pm and he probably could have just closed the store down and go home but instead he fixed my problem. Thanks Victor.”