“Great service! Assisted me to find what I needed. Even helped me remove and install my new license plate. Now that’s going above and beyond! Thank you ACE, my favorite place.”
“Really nice owner and long-term employees. I've been shopping here for about seventeen years now. Recently I bought a $700 lawn mower from them, had it delivered, and it was defective. They switched it out for me by coming back to my house without any hassles. They even said to let them know if I have any issues with the replacement. Try that at Lowes, haha!”
“Needed a battery while on Vacation. We had travel back to Tennessee so we were in a pinch. These guys were amazing so helpful and hospitable. Helped us with taking the battery to the car. So great. Made a southern family feel right at home!!”
“I bought tomato plants from Lowe's this spring, eight of which were Bonnie plants labeled Beefsteak. I grow them every year and love that they are so large. More bang for your buck! Except that these turned out to be NOT Beefsteaks. They are small tomatoes and shaped like Oxhearts, something Bonnie doesn't even grow?! I did contact Bonnie with photos and they had no idea what they were. Another one of the alleged Beefsteak plants never really grew and will produce only about five tomatoes! What a bummer! I contacted Lowe's 800 number and they forwarded my info to my local store and was contacted by a nice lady here in Scarborough. She apologized, refunded my purchase price and sent a $20 gift card, too! She did say that they come labeled so it wasn't something that they would have done at the store.It's a weird thing to happen, but this IS 2020, so that's what they are. 2020 tomatoes. In any case I appreciate the way Lowe's handled it! The other tomato plants are correct and producing lots of fruit. Ironically I had purchased the tomato plants from Lowe's instead of Broadway Gardens since did they not have any Beefsteaks this year.”
“I just want to give a special shout out to Michael, PK, Spencer and a lot of the Scarborough employees for being great to work with. They make buying material and building supplies easy. From going to great lengths on special order materials, great communication and amazing pricing the pro team at Scarborough branch has been a pleasure to work with! I highly recommend any home owner or small buisness to give them a call or visit.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.