JCPenney is a large apparel and home furnishing retailer offering a wide selection, including kids’, men’s, and women’s apparel, footwear, jewelry, and accessories. The store carries national brands and private brands. Reviews note a big selection with many choices. The store atmosphere is described as very crowded with merchandise and somewhat dated in layout. Associates are frequently highlighted as very helpful, personable, kind, and going above and beyond, with excellent customer service skills. The store is also noted for having clean and organized departments. Some customers found promotional efforts, like for a discount card, to be persistent but overwhelming.
The store has some good discounts/clearance sections. Finding the registers to cash out is difficult. Seems like they downsized how many they have. There were none at the front of the store, just by the side entrances.
July 2025
It's had It's day if you know what I mean. Another dying big box store trying to hang on. Products are mediocre. Changing rooms closed in women's intimate. Not helpful.
July 2024
Went in looking for sandals but didn't find what I wanted.
