Verizon's South Portland store offers a wide range of mobile, 5G home internet, and business services. Customers can visit in person or conveniently order online for in-store pickup, free 2-day shipping, and express lockers. The store has received mixed reviews regarding customer service experiences. Many customers have praised the helpful and knowledgeable staff, with specific mentions of employees like Aaron and Justin, who provided efficient service and resolved issues effectively. Customers appreciated the clear explanations and pricing provided during their visits. However, some reported feeling pressured by sales tactics, similar to a car dealership, especially when it came to upselling accessories. The manager, Mike, has been highlighted for going above and beyond to assist customers, particularly with complex exchanges and account setups. He has been noted for his persistence in resolving issues, such as porting numbers from other carriers, ensuring a smooth transition for business accounts. Overall, while there are concerns about aggressive sales techniques, many reviews emphasize the strong customer service provided by individual staff members, particularly in navigating challenges and offering solutions. Customers generally leave feeling satisfied with their purchases and the assistance they received. Verizon remains a recommended choice for those in need of mobile and internet services.
Stopped in today with some account questions, and had a 10/10 experience with Jacob. He was very friendly, patient, and gave me all the info I was looking for. He did not make me feel rushed at all and didn’t seem bothered with my questions, and I really appreciate that. Thank you!
January 2026
The only place u can pay cash for your bill.verizon over buy folden road
August 2025
Amazing customer service! Karissa was super helpful with helping me switch my phone over to the new model. It's great to see the younger generation having such stellar customer service!! will be back again for any future needs.
