Spectrum Store
Cell Phone Stores ,
Internet Service Providers
Hours:
16 B, Waterville Commons Drive, Waterville ME 04901
Hours
About Spectrum Store
Spectrum Store provides a range of services, including broadband Internet, mobile, and cable TV, located at 16 B Waterville Commons Drive. Customers have noted the helpfulness of the staff, particularly employees like Jeremy and Donna, who have gone above and beyond to ensure a positive experience. Jeremy was praised for his patience and clarity in explaining services, while Donna received commendations for her exceptional customer service, even assisting with an elderly customer's account. However, some reviews express concerns about recent service issues, including outages and billing problems, which have led to frustration among long-time customers. Additionally, during peak times, customers may experience longer wait times due to limited staff. Despite these challenges, many customers still appreciate the quality of service when their needs are addressed. Overall, the Spectrum Store aims to assist with Internet, new products, service upgrades, and bill payments while fostering a supportive environment for customers.
Most Recent Reviews
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October 2026
Tech helped me reset my phone i paid the balance due on it looking forward to upgrading in the future
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August 2026
My mother and I visited the Spectrum store in Waterville Maine. Jase greeted us quickly and was able to answer all my mother’s questions and take care of all her account needs. He was efficient and very knowledgeable. Thank you for your great customer service Jase!
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August 2026
Everybody's always been very pleasant up there I've had Spectrum for 8 years now and it might not be the best but it works for me and I will continue to stay with Spectrum I have phone and internet and Wi-Fi much easier to deal with than other places that you don't have people to see or talk to
More Comments(75)
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