BMO Bank of Montreal

Banks
Hours: BMO Bank of Montreal has experienced significant positive changes under new management, resulting in exceptional customer service. Longtime customers have noted a marked improvement since the shift in leadership, with staff members like Shreen receiving high praise for their service and expertise. Customers now find it easier and more pleasant to visit the branch, with many expressing satisfaction and appreciation for the friendly and helpful staff. One customer highlighted how the staff, including Uschi and Rushabh, were very patient and helpful in resolving issues related to missed payments, demonstrating the branch's commitment to support. Another reviewer appreciated the assistance of a representative in making a smooth transition to BMO, emphasizing the attentive and caring service provided. However, some customers mentioned ongoing challenges, such as delays in communication and less convenient procedures for services like canceling checks or ordering new ones, which now require appointments. These issues have caused inconvenience, especially for customers who do not live nearby or need quick responses. Overall, the branch has improved significantly with friendly, attentive staff and better management, making visits more positive. While there are still some areas for improvement, the branch is generally seen as a place where customers are valued and well taken care of.

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1. Brandon, Manitoba